Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenee Suddeth

Waterford,MI

Summary

Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Highly-motivated employee with a strong work ethic, ready to take on new challenges.

Overview

17
17
years of professional experience

Work History

Executive Assistant to the Mayor

City of Pontiac
Pontiac, MI
01.2023 - Current
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Maintained confidential records and files related to executive operations.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Managed daily invoices, reports and proposals.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Greeted visitors warmly upon arrival at the office premises.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Leveraged word processing software to create proposals, letters and memos.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Coordinated multiple schedules using online calendaring system.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Took detailed notes in meetings and disseminated information afterward.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Prepared invoices and drafted memos for executives.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Collaborated with city council members to set goals for the municipality.
  • Attended meetings with representatives of other cities to compare best practices in urban planning and development.
  • Contributed to meetings, events and public forums as main city representative.
  • Executed contracts, orders and new ordinances with official signatures.
  • Established relationships with local businesses, organizations, and other government entities.
  • Addressed inquiries from media outlets regarding city affairs.
  • Encouraged citizen participation through outreach activities such as town hall meetings or surveys.
  • Met regularly with department heads to review progress on projects and initiatives related to their respective areas of responsibility.
  • Appointed members of various boards, committees, and task forces are tasked with providing advice or assistance on matters pertaining to municipal governance.
  • Attended dinners and special events to meet people and develop relationships.
  • Determined campaign strategies for media advertising and scheduled public appearances.
  • Reviewed concerns of constituents to determine required governmental action.

Account Executive - Digital Solutions

Iheartmedia, Clear Channel
Farmington Hills, MI
06.2021 - 01.2023
  • Conducted market research to identify potential clients and develop leads for digital solutions.
  • Maintained accurate records regarding customer inquiries, orders, complaints, returns and warranties associated with the sale of digital solutions.
  • Assisted team members in resolving complex customer service issues involving our company's range of digital solutions.
  • Provided technical support to customers on the use of digital solutions.
  • Prepared reports on sales performance, revenue generation and customer feedback related to digital solutions.
  • Researched industry trends and developments in order to stay up-to-date on current technologies in the field of digital solution.
  • Negotiated contracts with vendors and suppliers for digital solutions.
  • Organized product demonstrations and presentations to showcase the features of digital solutions.
  • Created a detailed budget for the development of digital solutions.
  • Collaborated with other departments within the organization on initiatives related to developing new digital solution offerings.
  • Developed relationships with key stakeholders in order to promote new products in the area of digital solution.
  • Managed customer accounts, troubleshooting any issues that may arise with digital solutions.
  • Analyzed customer data to develop targeted campaigns for marketing digital solutions.
  • Monitored competitor activities related to their offering of digital solutions.
  • Generated promotional materials such as brochures, flyers and emails promoting our company's range of Digital Solutions.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Collaborated with sales team to collectively drive growth and market share.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Account Executive

Dell Technologies
Waterford, MI
06.2018 - 07.2021
  • Developing an understanding of customers’ business and solution requirements
  • Gain share of spend across Dell Technologies portfolio of technology solutions: client, server, storage, networking, software, security and led services
  • Run territory and or accounts, including account planning, sales forecasting, engaging cross-functional resources and working with the virtual teams to ensure alignment across the organizations
  • Regularly engage with decision makers at client facilities in performing primary duties
  • Provide sales leadership and experience on large, sophisticated opportunities
  • Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
  • Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
  • Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Cultivated and developed customer relationships to enable sustained revenue growth.
  • Acquired new business and drove revenue streams by providing cutting-edge services to clients.

Engineer Technician

Oakland County
Waterford, MI
06.2007 - 06.2018
  • Supplied production data to field operators, technicians, engineers and supervisors.
  • Organized specification set-up and drawing coordination, research and use of best practice documents.
  • Researched and analyzed customer design proposals, specifications, manuals and other data.
  • Organized, analyzed and prepared technical data reports.
  • Executed root cause analysis to improve yield and reliability.
  • Produced and maintained accurate design documentation.
  • Maintained safety by verifying compliance and assuring proper factory testing.
  • Entered and distributed work orders to other technicians.
  • Quickly learned SAP software and used it to receive, stock and expedite parts.
  • Maintained system logs or manuals to document testing or operation of equipment.

Education

High School Diploma -

Mt. Zion Christian School
Waterford MI
01.2008

Oakland Community College
Auburn Hills MI

Skills

  • Office Management
  • Administrative Support
  • Scheduling
  • Strategic Planning
  • Travel administration
  • Meeting planning
  • Report Writing
  • Invoice Processing
  • Staff Management
  • Business Administration
  • Presentation Development
  • Conference planning
  • Filing and data archiving
  • Calendar Management
  • Travel Coordination
  • Proper phone etiquette
  • Excel spreadsheets
  • Multi-line phone proficiency
  • Policy Enforcement
  • Report Development
  • Strong Problem Solver
  • Information confidentiality
  • Executive Support
  • Customer Service-Oriented
  • Budget development
  • Sales strategies implementation
  • Budget Management
  • Business growth opportunities
  • Customer relationships
  • Negotiation and persuasion
  • Service coordination
  • Account Management
  • Interpersonal skills
  • Needs assessments
  • Negotiation skills
  • Strategic initiatives
  • Research and analysi
  • Conflict Management
  • Self-starter
  • Customer relationship management
  • Revenue generation
  • Managing client relationships
  • Strong presentation skills
  • Account planning
  • Pipeline management
  • Customer Service

Languages

Spanish
Professional

Timeline

Executive Assistant to the Mayor

City of Pontiac
01.2023 - Current

Account Executive - Digital Solutions

Iheartmedia, Clear Channel
06.2021 - 01.2023

Account Executive

Dell Technologies
06.2018 - 07.2021

Engineer Technician

Oakland County
06.2007 - 06.2018

High School Diploma -

Mt. Zion Christian School

Oakland Community College

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Jenee Suddeth