Jenee Washington
Charlotte,NC
Summary
I am a sophomore at Central Piedmont Community College. I am motivated by many passions, which include dance, writing, and ultimately a career in urban development. I have a strong work ethic and a continuous desire to learn new things. I am a hard worker and team player, and I always aim to give my best. When learning I own my mistakes and welcome constructive criticism.
I have 5 years of experience in customer service and food service jobs. I am a strong leader and constantly look for ways I can contribute more. This has allowed me to work my way to shift lead in my positions. I operate well in fast paced or high pressure environments. I am always thinking of ways to make the workplace more efficient and aim to help my coworkers in any way I can. I have strong interpersonal skills and overtime have become especially skilled a deescalating situations to assure the happiness of the customer as well as our staff.
Overview
4
4
years of professional experience
Work History
Lead Hostess
roosters wood-fired kitchen
Charlotte, North Carolina
05.2024 - Current
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Came up with creative solutions to fit in tables and ensure happiness of the customer, as well as their server.
- Inspected dining room area for cleanliness before each shift began.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Spoke with patrons to drive satisfaction with food and service.
- Trained new hires
- Control hosting and proficient “open table” experience
- Assigned tasks to other hostesses based on their skill level or experience.
- Encouraged team members to provide exceptional customer service at all times.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Took reservations from patrons by phone or online.
- Verified reservations prior to seating guests.
- Communicated any issues or complaints to management in a timely manner.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assigned patrons to suitable tables according to server rotation.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Monitored dining room activities to ensure quality service standards were met.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Monitored dining area to assess server capacity when seating
Lead Barista
Tous Les Jours
Charlotte, NC
10.2023 - 04.2024
- Input orders into point of sale system and handled customer payments.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Handled inventory counts of pastries each night.
- Oversaw opening and closing duties
- Trained new hires
- Menu Memorization
- handled large bakery and cake orders
- accurately took down details of customer information, desired cakes, and preparation dates.
- kept track of dates and maintained a steady flow of orders to assure the bakers weren’t overflowed.
- handled display case setup and breakdown daily
- deescalated high tension situations with customers and between employees
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Maintained calm and efficient demeanor during high-volume periods and special events.
Front of House Team Member
yafo kitchen
Charlotte, NC
04.2022 - 09.2023
- Explained menu items and took orders
- Delivered guest orders to correct tables
- Maintained safe food handling practices
- Prepared food according to specific instructions and recipes.
- Wiped down tables and took out trash and dirty plates to provide clean, welcoming dining environment.
- prepared salad bowls in a build your own style bar
- prepared backup ingredients
Crew Member
jamba-cinnabon
Charlotte, NC
03.2021 - 09.2021
- Served food quickly for positive guest experiences.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Took orders from patrons and input selections into store computer system.
- Stocked shelves and cases with new or transferred items.
- Explained current promotional information and items to patrons.
- Packed fast food products in approved containers, cups and bags.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Mopped, Swept, and washed dishes in a timely manner to assure quick closing periods.
- prepared and chopped fruit and made juices for smoothies
- prepped icing and rolled dough for cinnabons
- trained other crew members
- defrosted freezers and cleaned ovens
Education
GED -
Hawthorne High School
Charlotte, NC07.2022
Associate of Arts - Fine Arts
Central Piedmont Community College
Charlotte, NC08.2026
Skills
- Safe Food Handling
- Menu and Price Memorization
- Buffet Setup and Takedown
- Point of Sale (POS) System Operations
- Good Work Ethic
- Organizational Skills
- Conflict Mediation
- Exceptional Customer Service
- Reliable & Trustworthy
- Basic Math
- Friendly, Positive Attitude
- Open-close procedures
- Training and mentoring
- Phone etiquette
- Complaint handling
- Greeting guests
- Telephone reception
- Strong interpersonal skills
- Adaptable to change
- Team player mentality
- Exceptional communication
- Customer engagement
- Multitasking proficiency
- Detail-oriented
- Reservation management
- Table assignment coordination
- Espresso machine operation
- Coffee expertise
- Sandwich preparation
- Espresso preparation
- Inventory management
- Table bussing
- New hire training
- Speedy and efficient
- Adaptive and creative
- Friendly and outgoing
- Positive and professional
- Assigning work
- Strong Decision-making capacity
Affiliations
- Dance: I have danced various styles throughout my life including jazz, hip hop, contemporary, majorette, cheer and ballet
- I play piano, violin, and the drums
- I sing in my schools chorus as well as my churches choir
- creative writing
- reading
- volunteering and making care packages for the homeless community
- tutoring young kids in language arts
Languages
Spanish
Limited
Timeline
Lead Hostess
roosters wood-fired kitchen
05.2024 - Current
Lead Barista
Tous Les Jours
10.2023 - 04.2024
Front of House Team Member
yafo kitchen
04.2022 - 09.2023
Crew Member
jamba-cinnabon
03.2021 - 09.2021
GED -
Hawthorne High School
Associate of Arts - Fine Arts
Central Piedmont Community College
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