Jenee Wiemar
Summary
Accomplished Manager with a proven track record at American Cancer Society Discovery Shop, enhancing customer satisfaction and maximizing productivity. Expert in team leadership and complex problem-solving, with a knack for fostering collaboration and driving results. Increased customer loyalty significantly, demonstrating exceptional verbal communication and customer service skills.
Overview
50
50
years of professional experience
Work History
Manager of Discovery Shop
American Cancer Society Discovery Shop
06.2005 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Department Coordinator
Mervyn's Dept. Store
07.1979 - 06.2005
- Resolved any conflicts or issues that arose within the team effectively while maintaining professionalism at all times.
- Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
- Served as a liaison between the department and other internal teams, fostering strong working relationships.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Salon Cosmetologist
Jo French's
09.1974 - 06.1976
- Maintained a clean and organized work station for efficient service delivery and client comfort.
- Enhanced client satisfaction by providing personalized hair and makeup consultations.
- Ensured compliance with state regulations regarding sanitation procedures for equipment cleaning and disinfection practices within the salon space.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
- Built lasting relationships with clients through engaging conversations and attentive listening during appointments.
- Maintained regular client list and successfully handled walk-in customers.
Education
AAS Associate Degree in Applied Science - Cosmetology
Woodruff Vocational School
Stockton, CA05.1974
High School Diploma -
Lodi High School
Lodi, CA06.1973
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Employee Development
- Complex Problem-Solving
- Business Planning
- Expense Tracking
- Teamwork and Collaboration
- Customer Service
Additional Information
After recently retiring, I decided that I was not ready to fully retire and decided to look for a part time position. A position that would be less demanding than a store manager yet something that I could bring my customer skills and knowledge to. I am a dedicated, compassionate, loyal individual that has many years of experience with the public and I have not only worked with employees but also managed over 100 volunteers. I had also been a volunteer for the Look Good Feel Better Program helping women going through treatment with cancer with their skin and hair until just before they did away with that program and went strictly to the TLC ordering pamphlet.
Timeline
Manager of Discovery Shop
American Cancer Society Discovery Shop
06.2005 - 04.2024
Department Coordinator
Mervyn's Dept. Store
07.1979 - 06.2005
Salon Cosmetologist
Jo French's
09.1974 - 06.1976
AAS Associate Degree in Applied Science - Cosmetology
Woodruff Vocational School
High School Diploma -
Lodi High School
Similar Profiles
JUNYAN SituJUNYAN Situ
Volunteer at American Cancer Society Discovery ShopVolunteer at American Cancer Society Discovery Shop
Joshua DurbanJoshua Durban
Student Volunteer at American Cancer Society Discovery ShopStudent Volunteer at American Cancer Society Discovery Shop
Marie Emmanuelle ToureMarie Emmanuelle Toure
Volunteer at Discovery Shop Of American Cancer SocietyVolunteer at Discovery Shop Of American Cancer Society