JENEEA JERVAY-BUSH

• Managed and directed operational aspects of on-site fitness program with 67.5 operating hours per week, including managing full time staff
• Increased contract compliance, development of and adherence to strategic business plan, staff supervision including doing performance reviews 2 times annually, training and development, design and facilitation of health & fitness programs, and monthly measurement management reports
• Performed group fitness classes 1-3 times weekly, national fitness challenges 2-3 times per year. Provided floor supervision, fitness testing, exercise prescriptions, and orientations.
• Established safe environment for re-opening after post Covid-19 shutdown
• Coached team members on productivity strategies to accomplish challenging goals
• Identified program obstacles and communicated possible impacts to team
• Managed and supervised administrative and daily program operations, complying with policies and regulations
• Designed and developed programs and projects including quarterly member appreciation events
• Managed multiple strategic projects with numerous sub-projects or workstreams

• Established business to respond to requests for personal training, fitness nutrition, and sports coaching services
• Increased speed of adult client for soccer league by 30% through sports coaching for fast twitch and slow twitch running
• Performed fitness nutrition 4 hour seminar for 3 clients

• Supervised facility including registrations for leagues, cash handling, opening and closing, and monitoring courts
• Performed tennis leagues' duties including check-ins, logging scores, and post tournament pictures for marketing purposes
• Increased staff visibility by making additional facility checks for 16 lighted courts, 1 lighted pickleball court, and 4 sand volleyball courts when on shift
• Responded to public inquiries to provide information about programs and facilities
• Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers
• Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily
• Discussed safety and maintenance concerns with supervisor for remediation
• Maintained order among participants and spectators to enforce conduct rules conformance
• Performed light custodial duties to provide clean and inviting facilities
• Opened, closed and secured facilities at prescribed times to accommodate scheduled activities

Assistant Program Manager and Recreation Coordinator Jun 2014 - Jul 2018

• Managed autonomous recreation program profitably including planning, budgeting, marketing, equipment purchasing, paying contractor referees, handling injuries, handling customer complaints, preparing surfaces/venues, supervising facility maintenance, and gathering customer feedback. Project managed 7 golf tournaments, 4 softball league seasons, 2 table tennis tournaments, 2 basketball league seasons, 4 soccer league seasons, three 3-on-3 tournaments, and 4 sand volleyball seasons.
• Successfully collaborated with peers and customers on special projects including establishing 18-hold disc golf course
• Engaged, related to, and encouraged healthy lifestyle across generations.
• Strategically improved recreation leagues by creating high traffic digital presence, empowering customers to make decisions with their wallets, documenting/improving/creating/publishing recreation processes, unifying branding, and engaging in activities to raise visibility of program.
• Taught fitness classes in multiple formats and performed personal training

- 75% running corporate recreation tournaments and leagues; including indoor basketball leagues, softball leagues, & golf tournaments.

- 25% personal training and teaching group exercise classes; including total body conditioning/boot camp, TRX, & indoor biking.

Recreation and Fitness Specialist August 2011 to May 2014

• Supervised 40-acre, 500 member, fitness and recreation facility
• Taught mature adult balance, stretch, and total body toning fitness classes
• Inspected, responsible for safety of, and produced operational reports for fitness facility
• Delivered excellent customer service while instructing customers on fitness equipment and other facility features
• Performed other recreation duties, e.g., hang soccer nets, as needed

Recreation Intern, May 2011 to August 2011

• Created softball and sand volleyball regular season and tournament schedules for five leagues
• Managed five recreation leagues, including: paid officials, score collection, inclement weather decision-maker, customer communications, and first responder to injuries
• Prepared and maintained two softball fields and two sand volleyball courts
• Inspected, responsible for safety of, and produced weekly operational reports for 40-acre recreation facility, equipment and vehicle
• Created and directed two-week fitness challenge
• Led marketing and budget aspects of 100-person golf tournament
• Taught group exercise classes
• Tracked program spending, enrollments and attendance to produce monthly reports for program director
• Scheduled events in recreation facilities and monitored facility conditions
• Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs
• Coordinated supply orders, storage and distribution for program
• Enhanced customer service based on feedback from guests
• Boosted loyalty and retained customers by resolving diverse concerns with service or operations
• Planned and evaluated recreation and athletic programs with recreation director to support the client's employees
• Monitored workers for performance, professionalism and service quality

Festival and Community Events Program Assistant

• Assisted with planning, marketing, and facilitating 4 community events including Easter Egg hunt and summer concert series.
• Attended team meetings, contributed ideas, and took between 2 to 4 tasks to execute from each meeting.
• Assisted in content development for events, drafting and distributing promotional materials
• Supported events execution and venue set up and tear down
• Exceeded goals through effective task prioritization and great work ethic
• Used Microsoft Word and other software tools to create documents and other communications

Tennis Instructor

• Provided tennis instruction for levels beginner through advanced beginner for youth and adults.
• Taught tennis rules, etiquette, different strokes/shots (e.g. drop shot, forehand), and tennis strategy 2 to 4 nights per week for 1 - 2 hours per night.
• Assessed each student's learning goals, skill, then tailored lesson plans to each class.
• Responsible for inclement weather cancellations, reschedule of sessions, customer satisfaction with 1 survey post each series, and creating repeat customers. Created environment that fostered sportsmanship, forward progress, encouragement, and lifelong love of tennis by conducting 2 to 3 drills in each class to foster friendly competition.

Inclusion Companion

• Worked 1-on11 with participant with disability who needed additional support in inclusion setting.
• Promoted participation in summer camp and after-school program activities.

• Supervised persons with disabilities after-school and summer program for up to 14 employees for participants aged 14-21 years old. Managed safety, programming, food preparation, fees, customer service, personnel (scheduling, etc.), and payroll submission.
• Directed, evaluated, disciplined, and coached, for continuous improvement and over-attainment of program goals, up to 14 employees
• Developed diverse indoor and outdoor activities for people with disabilities ages 6 to 22
• Executed payment advisories, collection, and reconciliation
• Programmed and deployed weekly activities for mature adults; on cognitive and one physical
• Maintained excellent attendance record, consistently arriving to work on time
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Demonstrated respect, friendliness and willingness to help wherever needed
• Successfully maintained valid driver's license and access to reliable transportation
• Developed and maintained courteous and effective working relationships
• Identified issues, analyzed information and provided solutions to problems
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Carried out day-to-day duties accurately and efficiently
• Exceeded goals through effective task prioritization and great work ethic
• Used coordination and planning skills to achieve results according to schedule
• Improved operations through consistent hard work and dedication
• Led projects and analyzed data to identify opportunities for improvement
• Maintained energy and enthusiasm in fast-paced environment
• Worked with customers to understand needs and provide excellent service

• Created program management roadmap for Campus Recreation department, then executed Marketing portion of roadmap with staff of six. Achieved organization goals, and pushed team members to achieve professional growth while maintaining team cohesion. Demonstrated results led to Supervisor of Year award
• Directed, disciplined, and coached for continuous improvement up to 8 employees
• Led creation and deployment of marketing strategy utilizing print, radio, and social media

• Demonstrated strong written and verbal communication, decision-making, and interpersonal skills for project that spanned 4 continents that established global personal computer customization services
• Utilized sound judgment and decision-making to prioritize needs of customers, enabling $790 million in revenue
• Global Technical Support Marketing/Management responsibility
• Facilitated technical competency across sales channels through entire product lifecycle
• Researched, updated, and published BladeCenter Interoperability Guide and contributed to Redbook by working with Development; technical writing
• Advised on beta hardware strategy and finding root cause of IT information conflicts
• Facilitated effective and productive communication between external technical community and Development by using active listening skills
• Presented live internationally to rooms up to 500 people
• Enabled IBM employees and Business Partners to sell servers
• Presentations to customers (Sears, CVS, Lockheed Martin, ADP, Intel) at Trade shows and IBM conferences
• Applied critical thinking and complex problem-solving skills to standardize 32 services in 75 countries
• Created processes, managed international relationships, wrote announcement letters, and represented worldwide marketing on development team
• Achieved quota averaging 120% attainment over 3 years
• Made it easier for Business Partners to do business with IBM by demystifying processes, negotiating on their behalf, interpreting roadmaps, identifying best IBM resource to assist in winning deals
• Personal Computing Division, Personal Computer Direct United States,
• Sold desktops and laptops
• Learned foundational excellent customer service skills.
• Met project deadlines without sacrificing build quality or workplace safety
• Planned, implemented and tracked sales and marketing strategies to promote brand products
• Developed and initiated projects, managed costs and monitored performance
• Engaged with customers to build rapport and loyalty
• Maintained clear communication with precise technical writing to document and inform critical processes
• Made decisions independently and collaboratively on customer-related challenges
• Solved customer challenges by offering relevant products and services
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations
• Identified plans and resources required to meet project goals and objectives