Jeneen Benton
Newark,DE
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
EVS
Christiana Care Health System
06.2023 - Current
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
- Reduced staff turnover through effective training, mentoring, and performance feedback for team members.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Streamlined processes for inventory management, reducing waste and lowering supply costs.
- Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
- Developed and maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
- Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
- Established strong relationships with vendors to negotiate favorable pricing on supplies while maintaining consistent quality levels.
- Facilitated open communication among team members, fostering a positive work environment that encouraged collaboration and problemsolving.
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
EVS
Nemours Children's Hospital
03.2023 - 09.2023
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
- Reduced staff turnover through effective training, mentoring, and performance feedback for team members.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Streamlined processes for inventory management, reducing waste and lowering supply costs.
- Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
- Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
- Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
- Contributed to facility-wide sustainability initiatives by incorporating eco-friendly cleaning products and waste reduction strategies into daily operations.
- Handled emergency situations calmly under pressure while directing staff response efforts effectively.
- Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
- Trained and mentored all new personnel to maximize quality of service and performance.
Hub Coordinator
American Airlines
02.2005 - 01.2023
- Streamlined hub operations by implementing efficient scheduling and resource allocation strategies.
- Increased on-time deliveries by closely monitoring shipment progress and addressing potential delays proactively.
- Reduced operational costs by identifying areas for improvement and implementing cost-effective solutions.
- Enhanced customer satisfaction with timely communication regarding order status, shipment updates, and issue resolution.
- Developed comprehensive training materials for new hires, resulting in increased productivity and reduced onboarding time.
- Resolved escalated customer issues promptly, fostering positive relationships and retaining valued clients.
- Facilitated smooth transitions during employee shift changes by preparing detailed handover reports outlining pending tasks and pertinent information.
- Established strong working relationships with third-party logistics providers, ensuring seamless collaboration and adherence to service level agreements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Associate of Applied Science - LPN
Delaware Technical And Community College - Owens
Georgetown, DE01.2024
Associate of Science - Business Administration And Management
Strayer University
Washington, DC01.2015
Associate of Science - Medical Assisting
Star Technical Institute
Upper Darby, PA07.2001
High School Diploma -
Overbrook High School
Philadelphia, PA06.2001
Skills
- Project Management
- Policy Implementation
- Staff Training
- Record Keeping
- Customer Service
- Adaptability
- Computer Literacy
- Organizational Skills
- Problem Solving
- Time Management
- Conflict Resolution
- Decision Making
- Environmental Services
- Team Leadership
- Department Coordination
- Staff Scheduling
- Document Control
- Training and Mentoring
- Customer Service-Focused
- Health and Safety Compliance
Certification
- BLS certification, National CPR Foundation 01/5/2024
Timeline
EVS
Christiana Care Health System
06.2023 - Current
EVS
Nemours Children's Hospital
03.2023 - 09.2023
Hub Coordinator
American Airlines
02.2005 - 01.2023
Associate of Applied Science - LPN
Delaware Technical And Community College - Owens
Associate of Science - Business Administration And Management
Strayer University
Associate of Science - Medical Assisting
Star Technical Institute
High School Diploma -
Overbrook High School
Similar Profiles
Alison C DietzAlison C Dietz
Registered Nurse at Christiana Care Health SystemRegistered Nurse at Christiana Care Health System
Dania WootsonDania Wootson
Registered Nurse, Float Pool at Christiana Care Health SystemRegistered Nurse, Float Pool at Christiana Care Health System
Jasmin WalleyJasmin Walley
Medical Assistant Outpatient at Christiana Care Health SystemMedical Assistant Outpatient at Christiana Care Health System
Zury TeatZury Teat
Patient Care Technician at Christiana Care Health SystemPatient Care Technician at Christiana Care Health System
Virginia HamiltonVirginia Hamilton
Senior Marketing Analyst at Mercury FinancialSenior Marketing Analyst at Mercury Financial