Jeneen Johnson

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Navigated multiple computer systems and applications to find information.
• Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.

• Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
• Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
• Optimized data storage by categorizing records according to established procedures and guidelines.
• Enhanced data accuracy by meticulously reviewing and verifying entered information.
• Compiled and sorted information to prepare source data for computer entry.
• Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Assist with claims

Signing members up for insurance

Assistance with customer service support

Claims

Prior authorizations

Over rides