Jeneen Mosley
Red Springs,NC
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Newark Community Health Center, adept in conflict resolution and critical thinking. Excelled in high-pressure environments, significantly improving complaint handling efficiency. Skilled in Microsoft Office Suite and active listening, consistently delivering solutions that benefit both company and customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/scheduler
Newark Community Health Center
12.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Package Handler
United States Postal Office
01.2020 - 09.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
Customer Service Cashier
Shoprite
04.2019 - 02.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Barringer High School
Newark, NJ06-1988
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Paperwork Processing
- Appointment Scheduling
- Microsoft Office Suite
- Microsoft PowerPoint
- Multi-line phone talent
- Reading Comprehension
- Office equipment proficiency
Timeline
Customer Service Representative/scheduler
Newark Community Health Center
12.2021 - 09.2024
Package Handler
United States Postal Office
01.2020 - 09.2021
Customer Service Cashier
Shoprite
04.2019 - 02.2021
High School Diploma -
Barringer High School
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