Jeneen Phillips
Chicago,IL
Summary
Detail-oriented office support professional with 5+ years experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record of providing excellent customer service and facilitating day-to-day operations. Adept at managing and coordinating office operations, as well as utilizing strong organizational and communication skills to build effective working relationships.
Possesses valuable experience in delivering personalized shopping experiences and exceeding client expectations. Demonstrated strong communication and organizational skills.
Experienced with understanding client preferences and curating personalized shopping experiences. Utilizes strong communication and organizational skills to ensure client satisfaction. Knowledge of fashion trends and product selection to enhance shopping experience.
Overview
28
28
years of professional experience
Work History
Personal Shopper
Instacart
Chicago, IL
09.2019 - Current
- Successfully managed and completed 1000 Instacart orders
- Shopped 38 retailers and helped 1,619 households in a timely manner, while demonstrating strong customer service skills.
- Acquired comprehensive understanding of grocery store layout and product locations, resulting in efficient shopping times.
- Ensured accuracy by double checking orders against customer specifications prior to checkout.
- Exercised sound judgment when selecting products that met customer requirements without compromising quality.
- Developed excellent organization skills to manage multiple tasks simultaneously, ensuring all items were correctly packed for delivery.
- Performed quality control checks on products prior to delivering them, ensuring customer satisfaction.
- Leveraged interpersonal skills when assisting customers with special requests or substitutions for unavailable items.
- Maintained cleanliness of vehicle used for deliveries by regularly sanitizing surfaces between trips.
- Implemented problem-solving techniques to resolve customer issues quickly and efficiently.
- Exhibited proficiency in using mobile applications and web-based software associated with Instacart services.
- Escalated complaints to leadership to resolve shopping matters quickly and retain customers.
- Cultivated relationships with store employees in order to obtain access to fresh produce or hard-to-find items.
- Demonstrated an ability to work independently and collaboratively with other shoppers on large orders.
- Applied knowledge of food safety regulations to properly store items during the shopping process.
- Developed strategies to optimize shopping routes, reducing delivery times while maintaining service quality.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Received 1,286 compliments from customers by addressing any issues or concerns promptly while maintaining a positive reputation as a Personal Shopper.
- Recommended alternative products or options when specific items were out of stock or unavailable.
Home Health Aide
Addus Homecare
Homewood, IL
01.2016 - 07.2019
- Changed 20-30 bed linens and completed laundry tasks daily to maintain comfortable living quarters.
- Observed changes in client's condition or behavior and reported them to the supervisor or nurse on call.
- Assisted clients with activities of daily living such as bathing, dressing, grooming, eating and ambulation.
- Ensured that all safety protocols were followed at all times while caring for the patient.
- Provided compassionate and empathetic care to elderly, disabled, and chronically ill patients in their homes.
- Followed procedures regarding infection prevention and control and handling of hazardous waste.
- Transported patients to doctor appointments or other destinations if needed.
- Promoted independence by encouraging self-care activities such as feeding themselves or using adaptive equipment when necessary.
- Facilitated social interaction between clients and family members through recreational activities such as games, reading books or talking about current events.
- Responded to client requests in a timely and compassionate manner.
- Collaborated with physicians, nurses, social workers, family members and other healthcare professionals to ensure quality care for patients.
- Performed grocery shopping and other light housekeeping duties as instructed by client.
- Administered medications in accordance with doctor's instructions.
Administrative Assistant to the Director
Youth Connection
Chicago, IL
06.2012 - 06.2013
- Served as a liaison between the Director's office and other departments within the organization.
- Answered 30-40 and managed all incoming and outgoing calls, simultaneously recording accurate messages.
- Tracked inventory levels of office supplies needed within departmental areas under supervision of the director; placed orders when necessary.
- Prepared monthly budgets for each project under management by the Director, tracking expenses against allocated funds accordingly.
- Organized and maintained electronic filing systems daily for documents related to the Director's projects and initiatives.
- Conducted research on potential vendors and partnerships for upcoming projects managed by the Director, providing summaries of findings for further review.
- Assisted with 50-60 onboarding new employees assigned for new hire by the director, providing guidance throughout the process.
- Provided administrative support to the Director, including managing complex calendars, coordinating travel arrangements, and preparing expense reports.
- Composed professional emails on behalf of the Director to external contacts in response to inquiries or requests.
- Coordinated meetings between the Director and internal and external stakeholders, ensuring timely communication of agendas and other pertinent information.
- Developed PowerPoint presentations for various projects, using advanced design techniques to create visually appealing slides.
- Coordinated executive calendar by scheduling meetings with appropriate parties and confirming availability.
- Proofread confidential documents prior to their submission for approval from upper management teams.
- Assisted in developing marketing materials such as brochures, flyers, and banners used at events attended by members of upper-management teams.
- Managed and organized confidential information to maintain privacy.
- Provided logistical support for events and conferences attended by the director or other senior staff members.
- Maintained a high level of confidentiality when dealing with sensitive company information or handling personnel matters on behalf of the director.
Mail Processing and Attendance Clerk
United States Postal Service
Chicago, IL
12.1997 - 11.2008
- Ensured compliance with local postal regulations by following safety procedures when handling hazardous materials.
- Processed 100,000 pieces of incoming and outgoing mail utilizing postal regulations and guidelines.
- Filled out forms related to mailing services including customs declarations for international shipments.
- Assisted in the sorting, labeling, and distribution of packages and letters to designated departments or individuals.
- Organized large volumes of mail into appropriate categories according to size, type, destination.
- Reported any damage or irregularities found during processing activities to the supervisor immediately.
- Collaborated with colleagues from different departments in order to ensure smooth workflow.
- Tracked attendance violations and communicated disciplinary actions to management as needed.
- Maintained accurate records of employee hours worked and leave taken; ensured compliance with company policies, labor laws, and collective bargaining agreements.
- Resolved discrepancies between call logs and and other documents such as leave requests during shift changes.
- Proficiently handled high call volumes while maintaining quality service standards.
- Input attendance information into office database for 100 employees daily.
- Processed leave requests and tracked employee absences using automated systems to maintain efficient workflows.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
Education
Associate's Degree - Psychology
University of Phoenix
Phoenix, AZ01.2008
Skills
- Proficient in Microsoft Office 365
- Planning and organization
- Effective time management
- Professional phone communication
- In-home care
- Flexibility in changing situations
- Attention to detail
- Decision-making
- Customer engagement
- Customer service
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Personal Shopper
Instacart
09.2019 - Current
Home Health Aide
Addus Homecare
01.2016 - 07.2019
Administrative Assistant to the Director
Youth Connection
06.2012 - 06.2013
Mail Processing and Attendance Clerk
United States Postal Service
12.1997 - 11.2008
Associate's Degree - Psychology
University of Phoenix