Jeneen S Tuckness
Wasilla,AK
Summary
Dynamic and professional front office reception and secretary with extensive experience at the Matanuska-Susitna Borough School District, excelling in records management and customer service. Demonstrated ability to enhance office efficiency and confidentiality, with an exceptional skill for fostering positive relationships amongst staff, students and families. Highly skilled in office administration and interpersonal communication, adept at multitasking and problem-solving. Consistently fostering a positive environment in our school climate.
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
14
14
years of professional experience
Work History
Secretary / Registrar at Knik Elementary School
Matanuska-Susitna Borough School District
08.2015 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved office workflow by redesigning document submission process.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Improved document management with introduction of new digital archiving system.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Coordinated effectively with admissions offices to streamline acceptance notifications and enrollment procedures for incoming students.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Managed sensitive student information with utmost confidentiality, building trust within academic community.
Front Office Receptionist
Mat Su Dental Center
09.2010 - 07.2015
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Education
High School Diploma -
Chugiak High School
Eagle River, AK05-1994
Skills
- Customer service
- Records management
- Verbal and written communication
- Office administration
- Problem-solving skills
- Organization
- Building relationships
- Interdepartmental collaboration
- Correspondence distribution
- Multi-line phone systems
- Admissions and registrations
- Effective planning
- Counseling and advice
- Correspondence management
- Relationship building
- Multitasking Abilities
- Security awareness
- Presentation creation
- First Aide / CPR AED
Timeline
Secretary / Registrar at Knik Elementary School
Matanuska-Susitna Borough School District
08.2015 - Current
Front Office Receptionist
Mat Su Dental Center
09.2010 - 07.2015
High School Diploma -
Chugiak High School
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