Jeneene Edwards
Orange,New Jersey
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Applebee's Grill + Bar
Middletown, NY
08.2021 - 03.2024
- Offered individualized feedback on server performance, using both oral and written communication methods.
- Utilized strategic task delegation techniques to maintain operational efficiency during busy periods.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained oversight of inventory levels and implemented timely supply orders.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Supervised cashiering activities at the register in order to prevent any discrepancies with payment processing.
- Analyzed customer feedback surveys in order to improve overall guest experience.
- Ensuring timely conflict resolution between customers and employees while maintaining compliance with company policies and procedures.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Conducted weekly meetings with servers to discuss issues related to customer service delivery or operational efficiency.
- Tracked daily sales figures and reported them to management on a regular basis.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
- Coordinated special events such as private parties or large groups that required additional staffing needs.
- Enforced safety regulations within the restaurant environment including proper food handling practices and sanitation protocols.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Performed cash register functions accurately and efficiently.
- Completed end-of-shift paperwork accurately and submitted it according to company guidelines.
- Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.
- Developed strategies for improving customer service standards within the restaurant.
- Provided support to other team members when needed.
- Maintained thorough knowledge of menu to describe dining options.
- Trained and acclimated new servers to restaurant's culture and operations.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Directed and assisted in general dining room cleaning and sanitation.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
- Managed tables throughout dining room to execute service at highest level.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
Line Cook
Applebee's Grill + Bar
Middletown, NY
08.2021 - 03.2024
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Adhered to sanitation policies at all times when handling food products.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Inspected equipment for cleanliness prior to use every shift.
- Maintained accurate records of daily production sheets including waste logs.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Stocked and restocked kitchen supplies as needed.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Ensured that all dishes were prepared according to recipe specifications.
- Communicated effectively with other staff members regarding orders and menu changes.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Adhered to portion controls and presentation specifications.
- Followed proper food handling methods and maintained correct temperature of food products.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Cooked multiple orders simultaneously during busy periods.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Grilled and deep fried various foods from meats to potatoes.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Set up and performed initial prep work for soups, sauces and salads.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Received and stored food and supplies.
- Performed workstation prep prior to shift start.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Bartender
Applebee's Grill + Bar
Middletown, NY
- Stocked ice bins and coolers as needed throughout shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Cleansed glasses with sanitizing solution after each use.
- Attended regular training sessions to stay updated on new products or trends.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Upsold customers from shelf to premium brands to help boost sales.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Education
GED -
Essex County College
Newark, NJ06-1994
Skills
- Employee Scheduling
- Promotional strategies
- Customer Service Management
- Staff Oversight
- Cash Handling Accuracy
- Loss Prevention
- Store maintenance
- Customer Service
- Workplace Safety
- Training and mentoring
- Team training and development
- Sales proficiency
- Task Delegation
- Inventory Monitoring
- Team member development
- Cash Handling
- Product ordering
- Daily Reporting
- Performance monitoring
- Teamwork and Collaboration
Certification
- serv safe certified
References
References available upon request.
Timeline
Key Holder Supervisor
Applebee's Grill + Bar
08.2021 - 03.2024
Line Cook
Applebee's Grill + Bar
08.2021 - 03.2024
Bartender
Applebee's Grill + Bar
GED -
Essex County College