Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenefer Beatty

Starr,SC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Business Manager

Element Dental
04.2018 - Current
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Assisted with hiring process and training of new employees.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams

Patient Relations Coordinator

Element Dental
03.2016 - 04.2018
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.

Expanded Duties Dental Assistant

Element Dental
11.2013 - 03.2016
  • Applied fluoride varnish and sealants.
  • Assisted in administering nitrous oxide.
  • Assisted in coronal polishing.
  • Took radiographs on patients daily.

Education

Bachelor of Arts - English and Creative Writing

Southern New Hampshire University
2015

EDDA

Tri-County Technical College
Pendleton,SC
08.2010

Skills

  • Staffing Level Maintenance
  • Customer Relationship Management
  • Verbal and Written Communication
  • Creating and Coordinating Financial Arrangements for treatment
  • Staff Management
  • Profit and Loss Reporting
  • Employee Motivation
  • Payroll Administration and Timekeeping
  • Health Information Policy and Procedure Development
  • Performance Evaluations
  • Leadership
  • Staff Training
  • Employee Scheduling
  • Operational Leadership
  • Safety Procedures
  • Coaching and Mentoring

Timeline

Business Manager

Element Dental
04.2018 - Current

Patient Relations Coordinator

Element Dental
03.2016 - 04.2018

Expanded Duties Dental Assistant

Element Dental
11.2013 - 03.2016

Bachelor of Arts - English and Creative Writing

Southern New Hampshire University

EDDA

Tri-County Technical College
Jenefer Beatty