Jenefer Lewis Richards
Cleveland,TN
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CCM RPM Coordinator
Nephrology Associates
05.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Patient Scheduling Coordinator
CHI Memorial CT Lung Bus
10.2022 - 05.2023
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Supported administrative tasks such as insurance verification and data entry for accurate record-keeping and billing processes.
- Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
Scheduling Specialist Call Center (Remote)
Community Health Services
05.2022 - 10.2022
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Routed incoming mail and messages to relevant personnel without delay.
- Documented calls and appointments using ATHENA.
ER Unit Secretary
Memorial Hospital Hixson
10.2021 - 05.2022
- Improved patient experience through compassionate interaction with families during difficult situations.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
- Contributed to the smooth operation of the ER by coordinating bed assignments according to priority needs.
Patient Referral Coordinator
CHI Memorial Pulmonary & CHI Memorial Urology
10.2019 - 10.2021
- Delivered excellent patient experiences and direct care.
- Performed as subject matter expert for case management processes.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
- Increased overall revenue by consistently meeting or exceeding monthly targets for completed referrals.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
CMA & Patient Service Representative
Tennessee Onocology
07.2017 - 10.2019
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Verified patient insurance coverage and collected required co-payments.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Business Administration
Chattanooga State Community College
Chattanooga, TNCCMA Certification - Certified Medical Assistant
Academy of Allied Health Careers
Chattanooga, TN07.2017
High School Diploma -
Marion County High School
Jasper, TN06.1984
Skills
- Payroll Administration
- Microsoft Office
- Staff Supervision
- Medical Terminology
- Data retrieval systems
- Workflow Planning
- Insurance Verification
- Handling Complaints
- Multitasking and Organization
- Phone and Email Etiquette
- Point of Contact
- Medical Billing
- Accounts reconciliation
- Appointment Scheduling
- Information Collection
- Patient Scheduling
- Patient Registration
- Coordinating Drug Refills
- EPIC EMR
- Injection Administration
- Patient Documentation
- Electronic Health Records
- Patient Health Information Access
- HIPAA Compliance
- Vital Sign Monitoring
- Updating Medical Records
- Proper Waste Disposal
- Medical Supply Monitoring
- Medical Billing and Coding
- Flu Vaccinations
- Exam Room Preparation
- Multi-Line Telephone System Operation
- Administering Immunizations
Accomplishments
- Achieved goals set for the CT Lung bus number of patients scanned daily through effectively helping with large list of follow up appointments.
- Achieved high number of calls volumes by completing scheduling and patients issues with accuracy and efficiency.
Certification
- BLS, American Heart Institute -expires November 2023
- Certified Clinical Medical Assistant, NHA- expires June 20,2025
Timeline
CCM RPM Coordinator
Nephrology Associates
05.2023 - Current
Patient Scheduling Coordinator
CHI Memorial CT Lung Bus
10.2022 - 05.2023
Scheduling Specialist Call Center (Remote)
Community Health Services
05.2022 - 10.2022
ER Unit Secretary
Memorial Hospital Hixson
10.2021 - 05.2022
Patient Referral Coordinator
CHI Memorial Pulmonary & CHI Memorial Urology
10.2019 - 10.2021
CMA & Patient Service Representative
Tennessee Onocology
07.2017 - 10.2019
Business Administration
Chattanooga State Community College
CCMA Certification - Certified Medical Assistant
Academy of Allied Health Careers
High School Diploma -
Marion County High School
- BLS, American Heart Institute -expires November 2023
- Certified Clinical Medical Assistant, NHA- expires June 20,2025
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