Microsoft Office/Publisher
Jenefer Ukleya
Edmond,OK
Summary
Hardworking employee enthusiastic about joining the AAA Club Alliance field inside and out. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Driver
Uber And Lyft
08.2020 - Current
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions. Maintains consistent 5 star rating.
Flight Attendant
Republic Airways Holdings Inc
Indianapolis, IN
07.2012 - 09.2022
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Relayed updates and information to passengers after confirming key details with pilot.
911 Dispatcher
City Of Edmond
Edmond, OK
10.2006 - 02.2007
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Education
High School Diploma -
Miami Area High School
Miami, AZ 08.1978 - 05.1981
Skills
- GPS and route planning
- Vehicle inspections
- Safety Protocols
- Relationship Building
- Appointment Scheduling
- Schedule Management
- Customer rapport
- Vehicle Inspection
- Passenger Safety
- Route Planning
- Problem-Solving
Software
Adobe Publisher
Timeline
Driver
Uber And Lyft
08.2020 - Current
Flight Attendant
Republic Airways Holdings Inc
07.2012 - 09.2022
911 Dispatcher
City Of Edmond
10.2006 - 02.2007
High School Diploma -
Miami Area High School
08.1978 - 05.1981