Jenefer R Villanueva
Kent,OH
Summary
With over 20 years of workforce experience, I pride myself on my adaptability and resilience in the face of change. Despite lacking formal experience in many of my previous roles, I have consistently demonstrated flexibility, professionalism, and a willingness to learn. My ability to thrive in unexpected challenges has been a cornerstone of my career. I excel at multitasking and am always open to acquiring new skills. This mindset has allowed me to navigate diverse job environments successfully, proving that with the right attitude, one can overcome any obstacle and continue to grow professionally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tax Associate
H&R Block
Tallmadge, OH
02.2024 - Current
- Electronically filing and processing clients' tax documents.
- General customer service.
- Providing tax tips and educational resources for clients to better understand their tax obligations.
- Coordinating service with the office team leader and other tax associates.
Administrative Secretary
Kent State University, Student Success Programs
Kent, OH
09.2021 - Current
- Performs a variety of secretarial, office management, and non-routine administrative tasks to ensure the smooth operation of Physics Department programs and projects.
- Provide assistance to all domestic and international graduate students, from admission to class registration, to dissertation defense, and finally, graduation.
- Organize department events, meetings, seminars, and other departmental functions.
- Reports to the director and department chair.
Mailroom Clerk
Kent Stater
Kent, OH
10.2016 - 01.2017
- Delivery and pick-up of mail and packages throughout the campus.
- Provide administrative support to the mailroom head and other clerks.
- Sorting and labeling mail and packages.
Education
Master of Science - User Design
Kent State University
Kent, OH05-2025
Master of Education - Educational Technology
Kent State University
Kent, OH12-2024
Associate of Applied Business - Accounting Technology
Kent State University
Kent, OH05-2023
Bachelor of Science - Digital Sciences
Kent State University
Kent, OH08-2021
Skills
- Individual taxation
- Accounting principles
- Tax planning
- Spreadsheet development
- Business correspondence writing
- Administrative support
- Schedule management
- Database administration
- Administrative coordination
- Minute taking
- Meeting coordination
- Presentation development
- File management
- Verbal communication
- Document preparation
- Usability testing
- Interaction design
- Information architecture
- Adobe creative suite
- Wireframing
- Team building
- Google analytics
- Multitasking Abilities
- Problem-solving abilities
- Adaptability
Affiliations
- Staff Council - Kent State University (December 2024 - Present)
- Mental Health Awareness Advocate - Kent State University (March 2023 - Present)
- Wellness Ambassador - Kent State University (October 2018 - Present)
- Student Ambassador - McGraw Hill Education (March 2019 - August 2021)
- Parent Volunteer and School Organizer - Stow-Munroe Falls School District (2001-2016)
Accomplishments
- Deans List (Fall 2018 - Spring 2021 semesters)
- M.Ed. Educational Technology Cum Laude (August 2021)
Certification
- Minor in Computer Forensics/Security - August 2021
- Certifications in Learning Graphic Design: Things every designer should know; IT Security Foundations: Network Security; Ethical Hacking: Vulnerability Analysis; CompTIA Security++ Cert Prep 1 & 2; Learning Premiere Pro CC 2015.
Other Skills
- Event Organizing (4 years experience in catering weddings, reunions, and other major events)
- Proficient in both English and Tagalog (Philippines) languages.
- At least 10 years of professional experience in communicating, working, and interacting with international communities that include staff, faculty, and students.
- Typing: 50-60 wpm
References
References available upon request.
Timeline
Tax Associate
H&R Block
02.2024 - Current
Administrative Secretary
Kent State University, Student Success Programs
09.2021 - Current
Mailroom Clerk
Kent Stater
10.2016 - 01.2017
Master of Science - User Design
Kent State University
Master of Education - Educational Technology
Kent State University
Associate of Applied Business - Accounting Technology
Kent State University
Bachelor of Science - Digital Sciences
Kent State University
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