Ann Mickel
Irving,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
City Of Irving
01.2022 - 11.2022
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Enter information-which include payroll hours into computer to prepare correspondence, bills statement, receipts, checks, permits, timesheets, and other documents.
- Handles visitors request.
- Answer telephone and screen calls.
- Tracking and entering department payroll hours and typing, filing and other general clerical tasks.
- Provides Secretarial and clerical support, entering information in the computer, creating original document, processing amount of payments, and using discretion while supporting confidential matters.
- Responsible for entering overtime and compensation time request into the timekeeper database and maintaining database of key information
- Record and/or transcribe meeting minutes
- Specialized secretarial/clerical training
- knowledge of Microsoft office products
Administrative Assistant
FleetPride
08.2016 - 04.2020
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Paid attention to detail while completing assignments.
- Leads travel logitics planning for employees and potential job candidates with interviews
- Coordinates luncheon meetings, small events and other gathering activities as requested.
- Acts as liaison among staff and clients answering queries via phone, email and in-person.
- Manages the receipts of mail, office orders/supplies, as well as personnel product needs.
- Collaborates with the building security team of employee badges and safety protocol.
- Facilitates building related requested for maintenance, sanitation needs and other issues.
- provide administrative assistance to multiple Senior Executives and managers.
Administrative Assistant
Oberlin College Office Of The Registrar
05.2014 - 05.2016
- Counseled bridge, incoming and current students on course registration procedures
- Facilitated registration and orientation programming for language teaching assistants.
- Distributed mid-semester and end of semester faculty memorandums and grade sheets.
- Managed digital academic records for students, including special non-degree populations.
- Oversaw the receipt of grades, executed intervention strategies for faculty grade reporting
- Directed crisis management protocol to efficiently intervene in course registration issues.
- Reported directly to the Dean of Studies during peak periods of admissions enrollment
- Acted as a liaison between prospective and current students, faculty and the college.
Administrative Assistant
Oberlin College Office Of Financial Aid
07.1997 - 05.2014
- Support execution of the financial aid program with Director and Assistant Directors.
- Maintained physical and digital aid profiles for prospective, current and alumni students
- Co-reviewed student loan application with the chief financial loan counselor.
- Collaborated with the Office of Admissions throughout peak admission seasons.
- Developed an office handbook for the hiring and training of students workers in the office.
- Addressed customer service needs via phone, email and in-person from student families.
- Supervised 5-10 student employees per semester while receiving training from the Ohio Association for Student Financial Aid Administrators.
Education
Associate of Arts - General Studies
Lorain County Community College
Elyria, OH2014
Associate of Science - Medical Business Courses
Harding Business College
Youngstown, OH1986
Associate of Arts - General Studies
Ohio State University
Columbus, OH1983
Skills
- Event Planning
- Electronic Records Management
- Clerical Support
- Data Collection
- Database Administration
- Customer Service
- Mail handling
- Travel administration
Affiliations
- Community Outreach
Timeline
Administrative Assistant
City Of Irving
01.2022 - 11.2022
Administrative Assistant
FleetPride
08.2016 - 04.2020
Administrative Assistant
Oberlin College Office Of The Registrar
05.2014 - 05.2016
Administrative Assistant
Oberlin College Office Of Financial Aid
07.1997 - 05.2014
Associate of Arts - General Studies
Lorain County Community College
Associate of Science - Medical Business Courses
Harding Business College
Associate of Arts - General Studies
Ohio State University
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