Jeneicea Gilbert
Baytown,TX
Summary
Dedicated cosmetology professional skilled in building client relationships and enhancing satisfaction through exceptional service. Proficient in hair coloring procedures and committed to maintaining hygiene standards.
Overview
6
6
years of professional experience
Work History
Cosmetology
Salons by JC
Webster, TX
12.2024 - Current
- Assisted in providing exceptional customer service to enhance client satisfaction and retention.
- Maintained cleanliness and organization of salon equipment and workstations to uphold hygiene standards.
- Supported stylists by preparing tools, products, and materials for various cosmetology services.
- Educated clients on hair care techniques and product usage to promote effective home maintenance.
- Streamlined appointment scheduling processes to improve operational efficiency and client flow.
- Contributed to overall business growth through effective cross-selling of additional services and products during appointments.
- Developed strong relationships with repeat clients, resulting in increased loyalty and consistent bookings.
- Ensured smooth appointment transitions by promptly cleaning styling stations between clients, maintaining overall salon cleanliness standards.
- Promoted retail sales of high-quality beauty products through knowledgeable suggestions and demonstrations.
- Increased client satisfaction by offering tailored product recommendations based on individual needs and preferences.
- Supported stylists with efficient client preparation, ensuring timely appointment completion and optimal workflow.
- Gained proficiency in using a wide range of tools such as curling irons, flat irons, and hairdryers to expertly style clients'' hair.
- Maintained a clean and organized salon workspace, upholding strict sanitation protocols for client safety.
- Skillfully performed shampooing and conditioning services, creating a relaxing experience that promoted client satisfaction.
- Enhanced salon service offerings by staying current on industry trends and attending ongoing professional development courses.
- Helped prepare clients for hair service.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered telephone calls to provide information and schedule new appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Prepared and mixed color formulas for clients' hair.
- Massaged clients' scalp during shampoos.
- Educated clients on how to maintain healthy hair.
- Set appointments for approximately [Number] clients per day.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
Site Supervisor
Allied Universal Security Services
Mont Belvieu, TX
12.2019 - Current
- Supervised daily security operations to ensure compliance with safety protocols and client expectations.
- Conducted site assessments to identify potential security risks and implement preventive measures.
- Trained and mentored junior security personnel, enhancing team performance and service quality.
- Developed and implemented efficient workflow processes, improving response times to incidents.
- Monitored surveillance systems, analyzing footage for suspicious activities and reporting findings promptly.
- Prepared detailed incident reports, maintaining accurate records for management review and analysis.
- Led regular training sessions on emergency procedures, fostering a culture of preparedness among staff.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Provided feedback to workers on job performance and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Inspected equipment and tools used for safe operation.
- Facilitated training programs for new hires, enhancing team skill sets and performance.
- Conducted regular safety drills to ensure team preparedness in case of emergencies, prioritizing worker well-being.
- Conducted thorough risk assessments to proactively address potential issues, maintaining project timelines.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
Education
High School Diploma -
Plaquemine High
Plaquemine, LA05-2000
Skills
- Waxing services
- Shampooing and conditioning hair
- Building client relationships
- Client consultation
- Shampooing and conditioning
- Creative vision
- Waxing and hair removal techniques
- Housekeeping duties
- Hair extensions
- Health and safety regulations
- Hair coloring procedures
- Appointment scheduling
- Lash and brow maintenance
- Eyebrow shaping
- Daily schedule creation
- Upselling haircare products
- Scalp treatments
- Hair washing
- Trained in hair coloring
- Color application
- Social skills
- Service marketing
- Creativity and originality
- Schedule management
- Chemical application
- Desktop and laptop computers
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Hair styling
- Relationship building
- Data entry
Timeline
Cosmetology
Salons by JC
12.2024 - Current
Site Supervisor
Allied Universal Security Services
12.2019 - Current
High School Diploma -
Plaquemine High