Jeneil Lee
Chaska,MN
Summary
Driven Supervisor/Day and Night Shift Lead at Plato's Closet, Eden Prairie, adept in operations management and team leadership. Excelled in staff training, mentoring, and process improvement, significantly enhancing team efficiency and productivity. Skilled in data analytics and strategic planning, consistently met production targets and improved project outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor/ Day and Night Shift Lead
Plato's Closet
2022.06 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created and managed project plans, timelines and budgets.
- Observed packing operations to verify conformance to specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Managed communication between associates and management, addressing key issues and needs.
- Assisted customers with complaints, questions, and concerns.
- Assigned each member of 3-5 person team with specific daily tasks and responsibilities.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Controlled Instagram. Created posts, pictures, videos, replied to comments, messages, and concerns.
- Picked up work phone- answered customers questions, comments, and concerns
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Crew Member
Culver's Restaurant
2020.05 - 2023.04
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Replenished serving stations with fresh food and cleaned up spills.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Trained newly hired employees on routine tasks and customer service.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Reduced customer wait times by quickly operating customer window and sales register.
Education
Bachelors - Business/Healthcare Administration And Management
University of Iowa
Iowa City, IA05.2028
High School Diploma -
Chaska High School
Chaska, MN06.2024
Skills
- Operations Management
- Staff Management
- Data Analytics
- Process Improvement
- Strategic Planning
- Training and mentoring
- Staff Discipline
- Priority management
- Goal-Oriented
- Team Leadership
- Project Management
- Verbal and written communication
Certification
CPR
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Supervisor/ Day and Night Shift Lead
Plato's Closet
2022.06 - Current
Crew Member
Culver's Restaurant
2020.05 - 2023.04
Bachelors - Business/Healthcare Administration And Management
University of Iowa
High School Diploma -
Chaska High School
CPR
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