Jenel Gum
Monterey,Virginia
Summary
Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Emergency Management Dispatcher
Highland County Sheriffs Office
07.2019 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Customer Service Cashier
Fastbreak/Andlar Enterprises
03.2012 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
No Degree - 911 Dispatch
Shenandoah Criminal Justice Training Academy
Verona VA02.2021
Associate of Applied Science - Accounting/ Business Management
Brown Mackie College - Salina
Salina, KS05.1992
Skills
- Database Management
- Route Navigation
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Data Entry
- Service Coordination
- Dispatching Procedures
- Prioritizing Calls
- Dispatching Field Personnel
- Active Listening
- Telephone Etiquette
- Attention to Detail
- Record Keeping
- Dispatch Software
Timeline
Emergency Management Dispatcher
Highland County Sheriffs Office
07.2019 - Current
Customer Service Cashier
Fastbreak/Andlar Enterprises
03.2012 - Current
No Degree - 911 Dispatch
Shenandoah Criminal Justice Training Academy
Associate of Applied Science - Accounting/ Business Management
Brown Mackie College - Salina
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