Jenel Gum
Monterey,Virginia
Summary
Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Emergency Management Dispatcher
Highland County Sheriffs Office
Monterey, VA
07.2019 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Customer Service Cashier
Fastbreak/Andlar Enterprises
Monterey, VA
03.2012 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
No Degree - 911 Dispatch
Shenandoah Criminal Justice Training Academy
Verona VA02.2021
Associate of Applied Science - Accounting/ Business Management
Brown Mackie College - Salina
Salina, KS05.1992
Skills
- Database Management
- Route Navigation
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Data Entry
- Service Coordination
- Dispatching Procedures
- Prioritizing Calls
- Dispatching Field Personnel
- Active Listening
- Telephone Etiquette
- Attention to Detail
- Record Keeping
- Dispatch Software
Timeline
Emergency Management Dispatcher
Highland County Sheriffs Office
07.2019 - Current
Customer Service Cashier
Fastbreak/Andlar Enterprises
03.2012 - Current
No Degree - 911 Dispatch
Shenandoah Criminal Justice Training Academy
Associate of Applied Science - Accounting/ Business Management
Brown Mackie College - Salina