Summary
Overview
Work History
Education
Skills
Timeline
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Jenel Mathura

Jenel Mathura

Ocala,FL

Summary

Dynamic result-driven professional with extensive experience. Proven problem-solver with strong communication skills, adept at managing operational challenges and ensuring compliance. Recognized for fostering team collaboration and implementing process improvements, enhancing efficiency and customer satisfaction in high-pressure environments.

Overview

23
23
years of professional experience

Work History

Turnaround Coordinator

ASAK Solutions
Queens, New York
05.2024 - 01.2025
  • Oversee the turnaround process of aircraft, ensuring adherence to schedules and procedures.
  • Coordinate with ground handling teams, flight crew, and maintenance personnel to facilitate smooth operations.
  • Manage the loading and unloading of baggage, cargo, and catering services in a timely manner.
  • Ensure all safety protocols and regulatory requirements are followed during aircraft turnaround.
  • Conduct safety briefings and monitor compliance with operational standards.
  • Act as the primary point of contact for all operational issues during aircraft turnaround.
  • Provide real-time updates to management and other stakeholders regarding turnaround status and any delays.
  • Quickly assess and resolve any issues that arise during the turnaround process.
  • Implement contingency plans to address unexpected delays or complications.
  • Maintain accurate records of turnaround activities, including time logs and compliance checks.
  • Prepare reports on operational performance and suggest areas for improvement.
  • Foster a collaborative team environment to promote efficiency and morale.

Passenger Service Agent

Asak Solutions
05.2024 - 01.2025
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Managing Partner

Wess Auto Sales
07.2023 - 01.2025
  • Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
  • Negotiated high-value contracts with clients, securing profitable partnerships for the company.
  • Established and implemented business procedures and process improvements.
  • Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.

Universal Banker/Head Bank Teller

Citibank
08.2006 - 04.2018
  • Satisfied customers by consistently delivering fast knowledgeable services for diverse banking needs.
  • Helped customer understand and use technical tools such as mobile applications, online banking and ATM kiosks.
  • Conducted special service and account transaction including ordering checks and placing stop-payments.
  • Managed escalation with polite service, knowledgeable support and surpassed professionalism to satisfy needs and protect the bank reputation.
  • Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies by following exact procedures for transaction and strong security protocol.
  • Cash payroll checks, exchange foreign currency, received and processed loam payment. and issued travelers checks.
  • Perform routine servicing, adding /removing money and performing minor repairs of ATMs, and teller ash dispensers to ensure proper working conditions.
  • Responsible for verifying and managing the banks high-volume cash vault via both manual and machine driven.
  • Completed highly accurate, high-volume money count of incoming/outgoing cash orders and shipments.
  • Manged and recorded safe deposit box rental/payments, maintaining balance and compliance with monetary limits and bank procedures.

Retail Sales Associate

Queens Diamond & Jewelry
Queens, NY
11.2001 - 09.2006
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Education

High School Diploma -

John Adams High School
Queens, NY
2001

Skills

  • Scope management
  • Excellent communication
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • Adaptability and flexibility
  • Decision-making
  • Operational Understanding
  • Security Understanding

Timeline

Turnaround Coordinator

ASAK Solutions
05.2024 - 01.2025

Passenger Service Agent

Asak Solutions
05.2024 - 01.2025

Managing Partner

Wess Auto Sales
07.2023 - 01.2025

Universal Banker/Head Bank Teller

Citibank
08.2006 - 04.2018

Retail Sales Associate

Queens Diamond & Jewelry
11.2001 - 09.2006

High School Diploma -

John Adams High School

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