Jenel M. Nethercott
Makawao,HI
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
33
33
years of professional experience
Work History
Assistant Store Manager
Oxford Industries Inc
Kihei, USA
04.2022 - Current
- Key contributor to a 20% increase over the sales plan and set a record sales year in 2022.
- Deliver an exceptional customer experience.
- Protect the assets of the store.
- Provide clear and concise communication with the store manager and the store team.
- Managed daily operations and ensured smooth store functionality.
- Commitment to the Core Values and Core Leadership Qualities.
- Contributed to the strong store culture, consistent with the brand, resulting in a positive and motivating atmosphere.
Front Desk Manager
Residence Inn Downtown at Capitol Park
Sacramento, USA
07.2015 - 01.2021
- Front desk manager for a 235-guest-suite hotel, including an additional 50 penthouse residence suites, meeting facilities, a restaurant, and a full bar.
- Organized and participated in multiple fundraisers for SHA (Sacramento Hotel Association).
- Managed the front desk staff of 12 employees, in addition to the onsite manager for all departments.
- Training for all employees on Marriott's new hotel loyalty program, Bonvoy, including GXP.
- Ensured all customer care and guest voice responses were maintained at a 98% level.
- Extensive customer relations, including problem-solving and resolution.
- Maintained labor cost and payroll accuracy for all front desk employees.
- Led all weekly and monthly hotel meetings.
- Adhered to and implemented Marriott's policies, programs, and procedures.
- Responded to all guest satisfaction surveys
- Performed annual employee evaluations
- Assisted other hotel department managers when needed, including opening the house for housekeeping and room inspections
- In charge of interviewing and hiring department employees
- Task force ready - experience includes Salishan Resort and Spa located in Gleneden beach, Oregon
- Proficient in Fosse and PMS
Assistant Front Office Manager
Sacramento Marriott Rancho Cordova
Rancho Cordova, USA
10.2007 - 03.2015
- Ensured satisfaction of daily guest arrivals and departures
- Acting hotel manager on duty in absence of general manager for a 265-room hotel with meeting facilities, guest rooms, and restaurant
- Maintained hotel house count and accuracy of guest reservations
- Created department schedules for 25 employees (front desk, bell services, concierge, PBX, and security).
- Trained new employees in all aspects of hotel computer systems, policies, and procedures.
- Extensive customer relations including problem solving and resolution
- Manage daily front office operations and ordered necessary supplies
- Maintained labor costs and payroll accuracy within my department.
- Lead monthly department meetings
- Adhered to and implement Marriott policies, programs and procedures
- Performed annual employee evaluations
- Assisted other hotel department managers when needed
- In charge of interviewing and hiring department employees
- Corrected accounting and credit card errors
- Perficient in PMS
- Knowledgeable in Marsha
Real Estate Agent
Era Realty Center
, USA
02.2006 - 09.2009
- Negotiated contracts.
- Closed several real estate escrows.
- Handled all aspects of buyer and seller needs.
- Conducted market research to identify property trends and pricing.
Supervisor
DFS Maui
, USA
12.1992 - 12.1994
- Night manager
- Supervised staff of 15 employees
- Responsible for overseeing all departments
- Acting manager for day and night shifts
- Motivated staff, trained new employees, responsible for weekly scheduling
Education
Business Management -
Marriott Select Brands
Washington, DC01.2020
GXP Workshop -
Los Angeles01.2019
Certification on Connect U -
Texas01.2016
Service Excellence Training -
Sacramento01.2008
High School Diploma -
Ponderosa High School
Shingle Springs, CA01.1991
Skills
- Sales strategies
- Visual merchandising
- Inventory management
- Employee training
- Customer experience
- Team leadership
Awards
- Manager of the Year, 2013, Sacramento Marriott, Rancho Cordova
- Leader of the Quarter, 2013, Sacramento Marriott, Rancho Cordova
- Leader of the Quarter, 2011, 4th, Sacramento Marriott, Rancho Cordova
Timeline
Assistant Store Manager
Oxford Industries Inc
04.2022 - Current
Front Desk Manager
Residence Inn Downtown at Capitol Park
07.2015 - 01.2021
Assistant Front Office Manager
Sacramento Marriott Rancho Cordova
10.2007 - 03.2015
Real Estate Agent
Era Realty Center
02.2006 - 09.2009
Supervisor
DFS Maui
12.1992 - 12.1994
Business Management -
Marriott Select Brands
GXP Workshop -
Certification on Connect U -
Service Excellence Training -
High School Diploma -
Ponderosa High School
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