Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Jenel Paetzold Wilhite

Chicago,IL

Summary

Organized, dedicated, and dependable candidate successful at managing multiple priorities with a positive attitude seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, time management, critical thinking, and problem-solving as well as has a willingness to take on added responsibilities to meet team and client goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative / Cashier /Liquor Store Clerk

Publix
09.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Child Protection Investigator

Seminole County Sheriff's Office
03.2021 - 04.2022
  • Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
  • Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
  • Devised and implemented safety plans for children suspected as victims of abuse or neglect.
  • Remained objective in handling each case, especially when children and families were in high-stress situations.
  • Documented all relevant information by filling out forms and completing case reports.
  • Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Completed home welfare checks to align with state and program guidelines.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Organized activities for birth parents and in-home support counselors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Business Office Assistant

Heritage Green Assisted Living
09.2019 - 03.2021
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
  • Developed correspondence letters, memos and emails.
  • Maintained status reports for client projects.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Received and routed business correspondence to correct departments and staff members.
  • Enhanced customer experience using all omnichannel offerings.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Front Desk Associate / KidZone / Fitness Attendant

American Family Fitness
07.2017 - 06.2018
  • Smile and acknowledge all guests and members entering and exiting the club.
  • Understand and implement guest policy at all times.
  • Monitor member check-in by checking their membership card, taking pictures and properly checking in family members.
  • Understand and administer the “UPS” system for the Membership Directors.
  • Efficiently answer phone within three rings and direct all incoming calls appropriately and properly take phone messages.
  • Record all reservations timely and accurately.
  • Sign members up and check members in for required classes.
  • Establish proficiency with member management system.
  • Complete opening, closing and cleaning checklists and follow procedures as outlined by management.
  • Inform all members of upcoming activities, promotions, and policy changes
  • Prepare and serve all menu items according to proper recipes and club guidelines
  • Be knowledgeable on all ingredients, supplements and additives in prepared shakes as well as any prepackaged inventory and merchandise for sale and offer additives in the prepared shakes to increase the overall sales of the cafe
  • Be knowledgeable of all inventory and merchandise for sale in the cafe.
  • Keep café area clean, neat and orderly at all times complying with all Health Department standards and requirements.
  • Keep all coolers and café items clean and stocked at all times.
  • Ensure towels are clean, folded and stocked.
  • Efficiently operate computer POS system and register and reconcile registers at the end of shift and make appropriate deposit.
  • Communicate effectively with Front Desk Manager with needs and issues.
  • Follow and fill out daily check lists.
  • Provide care for children ages 6 weeks to 13 years of age and ensure proper conduct.
  • Follow sign-in and sign-out procedures for all children.
  • Review the activity calendar and prepare for activities.
  • Work in and perform duties required for assigned zone.
  • Supervise children with undivided attention at all times.
  • Handle any parent concerns immediately or refer to a manager
  • Handle any emergency situations that may occur and communicate with the parents and management accordingly and fill out accident and incident reports appropriately.
  • Professionally communicate any necessary information to parents when picking up their child(ren).
  • Complete opening, closing and cleaning checklists and follow procedures as outlined by management.
  • Professionally answer incoming phone calls and properly record baby reservations.

Staff Accountant

E&C Mid-Atlantic Ventures, LLC
06.2017 - 06.2018
  • Performed testing of audit areas for fixed assets and accounts payable.
  • Increased efficiency, support and documentation of accounting processes by creating detailed schedules for journal entries.
  • Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements and month-end accruals.
  • Monitored indirect expenses and overall revenues to create documentation and allocation tables.
  • Prepared monthly and quarterly payroll taxes for high net worth clients.
  • Created journal entry schedules to improve efficiency, support and documentation of accounting processes.

Finance

Neighborhood Restaurant Group
08.2003 - 04.2017
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Maintained payroll information by calculating, collecting and entering data.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Researched and resolved time discrepancies.
  • Updated employee banking records when it was necessary.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Processed wage garnishments and child support.
  • Updated employee files with new details such as changes in address or salary levels.
  • Processed new hire paperwork and documents.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Checked accrued hours against listed hours for leave time.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained good working relationships with vendors and resolved disputes.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Reconciled and corrected issues with financial records.

Education

Master of Science - Forensic Science - Investigations

National University
La Jolla, CA
07.2023

Bachelor of Science - Criminal Justice - Crime Intelligence Analysis

ECPI University
Virginia Beach, VA
07.2020

Skills

  • Neglect and abandonment reporting
  • Writing and verbal communication
  • Law enforcement interaction
  • Crisis situations
  • Client engagement and assistance
  • Information gathering
  • Community Resources
  • Family services
  • Client needs assessment
  • Critical Thinking
  • Analytical and Critical Thinking
  • Telephone Etiquette
  • Teambuilding
  • Mail handling
  • Sorting and labeling
  • Scheduling
  • Attention to Detail
  • Multitasking Abilities
  • Planning and Coordination
  • Interpersonal Communication
  • PPE Compliance
  • Self-Motivated
  • Active Listening
  • Problem-Solving
  • Written Communication
  • Monthly Account / Bank Reconciliation
  • General Ledger
  • Monthly Journal Entries
  • Monthly / Quarterly / Year End
  • Reports
  • Accounts Receivable
  • Administrative support
  • Account Reconciliation
  • Payroll Process
  • Accounts Payable / Invoice Coding
  • Identification Checks
  • Cash Counting Machine Operations
  • Till Counting
  • Credit and Cash Transactions
  • Cleaning and Sanitizing
  • Cash Register Systems
  • Money Handling
  • Time Management Skills
  • Cash Drawer Management
  • Staff Training
  • Stocking and Replenishing
  • Guest Inquiries
  • Liquor Law Compliance
  • Product Knowledge
  • Customer Service Excellence
  • Microsoft Excel
  • Product Location
  • Refund Handling
  • Customer Relations
  • Microsoft Office
  • Scanner Operation
  • Customer Service
  • Coupon Redemption
  • Adaptable and Flexible
  • Collecting Carts

Certification

Certified Registered Behavior Technician, BACB

  • January 2023 to January 2024

Awards

Employee of the Quarter, American Family Fitness

  • August 2018


Certificate of Appreciation, Seminole County Sheriff's Office, CPS Division

  • September 2021


Memorandum of Recognition, Seminole County Sheriff's Office, Sheriff Lemma

  • September 2021

Timeline

Customer Service Representative / Cashier /Liquor Store Clerk

Publix
09.2022 - Current

Child Protection Investigator

Seminole County Sheriff's Office
03.2021 - 04.2022

Business Office Assistant

Heritage Green Assisted Living
09.2019 - 03.2021

Front Desk Associate / KidZone / Fitness Attendant

American Family Fitness
07.2017 - 06.2018

Staff Accountant

E&C Mid-Atlantic Ventures, LLC
06.2017 - 06.2018

Finance

Neighborhood Restaurant Group
08.2003 - 04.2017

Master of Science - Forensic Science - Investigations

National University

Bachelor of Science - Criminal Justice - Crime Intelligence Analysis

ECPI University

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Jenel Paetzold Wilhite