JENELISSA RUBIERA
New York,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Employer Relations Specialist
32bj Seiu
New York, NY
09.2023 - Current
- Developed and maintained relationships with employers to ensure mutual satisfaction.
- Compiled information upon employer's request, assisted with monthly webinar trainings, and attended bi-weekly meetings.
- Able to conduct research on billing, members' roster status, and different funds to assist employers.
- High level of multitasking while completing any request by the employer, while assisting other departments in completing work processes and finding resolutions.
- Completed any side project provided by management, while still ensuring day-to-day was completed.
Bilingual Member Service Representative
32bj Seiu
Manhattan, New York
06.2022 - Current
- Helped a large volume of customers everyday with a positive attitude and focus on customer satisfaction
- Handled complaints with prompt, courteous service to uphold professional reputation
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Buddy trained with new hirees to demonstrate daily business operations.
Administrative Intern
BRONX COMMUNITY COLLEGE/ CUNY
BEHAVIORAL HEALTH OPPORTUNITIES PROGRAM
03.2021 - 06.2021
- Assisted with outreach via email, and phone about the behavioral help opportunities program
- Translated to candidates in spanish
- Assisted with the creation of spreadsheets and registration
- Created courses for each new cohort, and document data
- Attended weekly zoom meetings with supervisor and coworker about weekly progress.
Whole Body Assistant Manager
WHOLE FOODS MARKET
Yonkers, NY
01.2012 - 12.2019
- Supervises day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of customer preferences
- Mentor and train new team members.
Education
Associate In Human Services -
BRONX COMMUNITY COLLEGE
Bronx, New York01.2001
Skills
- Database Maintenance
- Customer Standards Compliance
- Service Recommendations
- Verbal and Written Communication
- Creative problem solver
- Time Management
- Critical thinking
- Microsoft Office
- Soft skills
- Scheduling using Kronos and Prodigy
- Training development
- Research proficiency
Languages
- Spanish, Native
- English, Bilingual
Timeline
Employer Relations Specialist
32bj Seiu
09.2023 - Current
Bilingual Member Service Representative
32bj Seiu
06.2022 - Current
Administrative Intern
BRONX COMMUNITY COLLEGE/ CUNY
03.2021 - 06.2021
Whole Body Assistant Manager
WHOLE FOODS MARKET
01.2012 - 12.2019
Associate In Human Services -
BRONX COMMUNITY COLLEGE
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