Years of Clerical Experience
Hi, I’m
Jenell Brown
Aberdeen,MD
Summary
Dedicated Customer Care professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
27
25 Years of Administrative Assistant Experience
Work History
Harford County Public SchoolsBel Air, MD
ADMINISTRATIVE SUPPORT SPECIALIST
09.2016 - Current
Job overview
- Maximized clerical staff productivity by reorganizing training program and effectively supervising 2 employees.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Managed filing system, entered data and completed other clerical tasks
- Assisted coworkers and staff members with special tasks on daily basis
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Provided primary customer support to internal and external customers
- Maintained and managed customer files and databases
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections
- Responded to customer calls and emails to answer questions about products and services
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Scheduled office meetings and client appointments for staff teams
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Developed team communications and information for meetings
- Delivered services to customer locations within specific timeframes
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Increased customer satisfaction by resolving issues
City Of AberdeenAberdeen, MD
Administrative Assistant
06.2015 - 09.2016
Job overview
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Managed 30+ incoming calls each day with utmost professionalism and knowledgeable service
- Responded to customer calls and emails to answer questions about products and services
- Communicated with suppliers to maintain updated information regarding status of current orders
- Organized and scheduled customer orders to appropriate departments
- Promoted available products and services to customers during service, account management and order calls
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Sought ways to improve processes and services provided
- Developed and updated databases to handle customer data
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Recommended products to customers, thoroughly explaining details
Harford Community CollegeBel Air, MD
STUDENT SERVICES STAFF ASSISTANT
05.2005 - 06.2008
Job overview
- Responded proactively and positively to rapid change
- Carried out day-to-day duties accurately and efficiently
- Proved successful working within tight deadlines and fast-paced atmosphere
- Developed and maintained courteous and effective working relationships
- Prepared variety of different written communications, reports and documents
- Maintained energy and enthusiasm in fast-paced environment
- Collaborated with team members to achieve target results
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Used coordination and planning skills to achieve results according to schedule
- Demonstrated respect, friendliness and willingness to help wherever needed
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Managed 25-30 calls with varying types of request
- Developed and actualized customer service initiatives to decrease wait times
- Responded to customer calls and emails to answer questions about products and services
- Delivered prompt service to prioritize customer needs
- Promptly responded to inquiries and requests from prospective customers
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Skills
- Complaint Resolution
- Ability To Adapt
- Strong Communication Skills
- Meetings
- Account Management
- Report Preparation
- Customer Experiences
Timeline
ADMINISTRATIVE SUPPORT SPECIALIST
Harford County Public Schools
09.2016 - Current
Administrative Assistant
City Of Aberdeen
06.2015 - 09.2016
STUDENT SERVICES STAFF ASSISTANT
Harford Community College
05.2005 - 06.2008
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