Jenell Hardinger
Roosevelt,UT
Summary
Driven and detail-oriented professional with a strong background in customer service and facility upkeep, notably with Best Western Plus University Inn. Excelled in enhancing guest satisfaction and maintaining high cleanliness standards. Skilled in cleaning, guest relations, and efficiently managing transactions, contributing to a significant improvement in customer loyalty and operational efficiency.
Overview
16
16
years of professional experience
Work History
Housekeep & Laundry Worker
Best Western Plus Landmark Hotel
03.2023 - 10.2024
- Managed sorting and washing of laundry to maintain cleanliness and hygiene.
- Improved efficiency by organizing laundry tasks for optimal workflow.
- Ensured high standards of cleanliness, handling laundry with care and attention.
- Sorted and categorized laundry items to streamline washing process.
- Enhanced customer satisfaction by delivering clean laundry promptly.
- Operated laundry machinery effectively to maintain smooth operations.
- Maintained inventory of cleaning supplies to ensure uninterrupted service.
- Utilized stain removal techniques to achieve optimal cleaning results.
- Followed safety protocols, ensuring safe handling of cleaning chemicals.
- Improved laundry process efficiency by adopting best practices.
- Managed folding and storage of clean linen to facilitate easy access.
- Ensured quality control by inspecting laundry for damage and cleanliness.
- Coordinated with team members to handle large volumes of laundry efficiently.
- Maintained cleanliness of laundry area to uphold hygiene standards.
- Adhered to company policies for laundry operations, ensuring compliance.
- Enhanced productivity with organized laundry workflow and task prioritization.
- Contributed to team goals by collaborating effectively in a busy environment.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collected soiled linens and clothing and pretreated stains.
- Used special fabric treatments, borax, and Type cleaner to remove stains.
- Achieved cost savings through proper handling of chemicals and detergents, minimizing waste during the laundering process.
- Adjusted settings for machines because of different fabric needs and took care of valuable linens, wool and other items.
- Promoted sustainability efforts within the workplace by recycling waste materials and utilizing eco-friendly cleaning products whenever possible.
- Adhered to strict hygiene standards to maintain a clean and sanitized workspace at all times.
- Increased productivity with effective time management strategies for completing various tasks in a timely manner.
- Applied chemicals, sanitizers and powders safely and correctly.
- Ran laundry machines and paid attention to timing, detergent amount and heat adjustments.
- Followed equipment operation and service manuals when necessary.
- Fixed and lubricated machines between scheduled service appointments.
- Examined dried clothes to identify stains, tears and issues.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Operated machines correctly by following machine instructions and safety regulations.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Observed and adjusted machine cycle times, achieving quality results.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
Cashier, Stocking the Store, Bakery Worker,
Maverik Adventure's First Stop
11.2013 - 05.2015
- Assisted customers with transactions to ensure smooth checkout process.
- Managed cash register effectively, maintaining accuracy in all transactions.
- Improved customer satisfaction by efficiently handling inquiries and resolving issues.
- Restocked shelves to maintain inventory availability for customer needs.
- Processed payments for purchases, ensuring correct handling of cash and cards.
- Provided excellent customer service, helping customers locate items and answer questions.
- Kept checkout area organized to promote efficient service and safety.
- Improved checkout efficiency, handling high volume transactions with ease.
- Ensured accurate pricing by conducting regular price checks and adjustments.
- Contributed to a friendly shopping environment by greeting customers warmly.
- Improved store operations with effective communication and teamwork.
Bakery Worker
Davis Food & Drug Vernal Roosevelt
03.2009 - 10.2010
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery items.
- Inspected goods to establish accurate pricing and labeling.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Union High School
Roosevelt, UTSkills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Dusting furniture
Timeline
Housekeep & Laundry Worker
Best Western Plus Landmark Hotel
03.2023 - 10.2024
Cashier, Stocking the Store, Bakery Worker,
Maverik Adventure's First Stop
11.2013 - 05.2015
Bakery Worker
Davis Food & Drug Vernal Roosevelt
03.2009 - 10.2010
High School Diploma -
Union High School
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