Jenell Ignacio
Fort Sill,OK
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Crew Member
Burger King
07.2022 - 03.2023
- Greet guests with a smile while receiving orders and processing payments
- Maintain cleanliness of the dining room, restroom, and exterior
- Maintained knowledge of seasonal menus and specials, as well as dietary restrictions and preferences of guests.
TPL Specialist/Call Center CSR
Conduent
05.2020 - 01.2022
- Responsible for the business and billing functions associated with worker’s compensation and motor vehicle accident medical claims
- Interacted with patients, attorneys, adjusters, employers, and insurance carrier staff to create billing accounts obtain authorizations, fee negotiations, claims follow-up and resolution for all outstanding unpaid balances
- Gathered information, assessed caller needs, researched, and resolved inquiries, and documented calls
- Provided clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status
- Advocated for Medicaid members to ensure their needs were met.
Office Support
Adecco
07.2019 - 05.2020
- Enhanced office efficiency by organizing and maintaining filing systems, both physical and digital.
- Streamlined administrative processes for increased productivity through implementation of new software solutions.
- Contributed to positive employee morale by creating an organized, clean, and efficient workspace.
- Maintained confidentiality of sensitive documents and information while adhering to company policies regarding data protection.
- Handled mail distribution tasks efficiently, ensuring timely delivery of important documents to appropriate recipients.
Administrative Assistant
City of Cheyenne Sanitation
08.2016 - 02.2019
- Coordinated and provided support services for the Operations Manager and Operations Specialist, monitored workload, work activities, priorities, and deadlines
- Responded to public inquiries in a courteous manner; provided information within the area of assignment; resolved complaints in an efficient and timely manner
- Answered the telephone and waited on the public; took messages and transferred calls to the appropriate personnel
- Track containers and input billing information into designated software.
Education
High School Diploma -
Penn Foster
Scranton, PA10.2006
Skills
- Detail-oriented
- Call center experience
- Call Control
- Data Entry
- Quality Assurance
- 10-key
- Customer Service
- Clerical Support
- Office Administration
- Customer Engagement
- Filing
- Deadline-Oriented
Timeline
Crew Member
Burger King
07.2022 - 03.2023
TPL Specialist/Call Center CSR
Conduent
05.2020 - 01.2022
Office Support
Adecco
07.2019 - 05.2020
Administrative Assistant
City of Cheyenne Sanitation
08.2016 - 02.2019
High School Diploma -
Penn Foster