Jenell Murray
Summary
Customer-oriented team member with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional skills. Devoted to delivering quality service and exceeding expectations. Motivated ready to provide outstanding customer service and administrative support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Manager
INN At Gig Harbor (Hospitality Associates)
Gig Harbor WA
04.2022 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Interacted with customers by phone, email, or in-person to provide information.
- Supervised payroll corrections for accuracy and duplications.
- Acted as point of contact for vendor collaboration for contracted services.
- Drafted employee work schedules to fill coverage gaps.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Oversaw operations to keep running smoothly.
- Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Followed strict guidelines for handling confidential information.
- Restocked concession stands with popcorn, candy and other products.
- Balanced cash drawers and prepared bank deposits for financial maintenance.
Front Desk Agent
INN At Gig Harbor
Gig Harbor, WA
10.2021 - Current
Event Staff /Bartender
INN At Gig Harbor
Gig Harbor, WA
05.2021 - Current
Janitorial Cleaner
INN At Gig Harbor
Gig Harbor, WA
09.2021 - 10.2021
Housekeeper
INN At Gig Harbor
Gig Harbor, WA
08.2021 - 10.2021
House Mother
Self-employeed
Tacoma, WA
06.2018 - 07.2021
- Enforced policies and safety standards through building
- Promoted positive relations while Providing emotional support and counseling to residents
- Supported personal needs of residents dealing with diverse conditions.
- Performed duties in accordance with applicable standards to promote safe environment.
Education
GED -
Tacoma Community College
Tacoma, WA06.2014
Skills
- Expense Reporting
- Staff Management
- Oral and Writing Communication
- Project Management
- Interior and Exterior Cleaning
- Resident Support
- Catering Events
- Customer Inquiries
- Supply Organizing
- Supporting Daily Living Needs
- Service Quality
- Critical Thinking
Certification
- Licensed Mixologist - Wa state MAST 2023
- WA Food handlers card - 2023
Timeline
Front Office Manager
INN At Gig Harbor (Hospitality Associates)
04.2022 - Current
Front Desk Agent
INN At Gig Harbor
10.2021 - Current
Janitorial Cleaner
INN At Gig Harbor
09.2021 - 10.2021
Housekeeper
INN At Gig Harbor
08.2021 - 10.2021
Event Staff /Bartender
INN At Gig Harbor
05.2021 - Current
House Mother
Self-employeed
06.2018 - 07.2021
GED -
Tacoma Community College