Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenell Murray

Tacoma

Summary

Dynamic professional with extensive experience at INN at Gig Harbor, excelling in customer service and guest management. Proven ability to enhance guest satisfaction through effective problem-solving and workflow optimization. Skilled in patient care and event setup, fostering positive relationships and ensuring seamless operations in high-pressure environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Home Health Aide

FAMILY FRIST
11.2023 - 03.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted disabled clients to support independence and well-being.

Front Office Manager

INN at Gig Harbor ( HOSPITLITY ASSOCIATES )
04.2022 - 10.2023
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
  • Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
  • Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.

Front Desk Agent

INN at Gig Harbor
10.2021 - 04.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Event Assistant /Bartender

INN at Gig Harbor
05.2022 - 10.2023
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Directed team to set up and keep banquet space clean and presentable for guests.

Janitorial

INN at Gig Harbor
09.2021 - 11.2021
  • Provided ongoing coaching and mentoring to develop a high-performing janitorial team committed to excellence in service delivery.
  • Collaborated with other departments on special projects requiring janitorial support, such as office moves or renovations.
  • Preserved the cleanliness of common areas and facilities by performing routine janitorial duties as needed.
  • Ensured timely completion of all janitorial duties in adherence to established schedules and guidelines.

Housekeeper

INN at Gig Harbor
07.2021 - 09.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

Tacoma Community College
Tacoma, WA

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Effective multitasking
  • Workflow optimization
  • Customer service
  • Customer relations
  • Problem-solving skills
  • Cash handling
  • Event setup and breakdown
  • Guest management

Certification

  • First Aid/CPR Certified

Timeline

Home Health Aide

FAMILY FRIST
11.2023 - 03.2024

Event Assistant /Bartender

INN at Gig Harbor
05.2022 - 10.2023

Front Office Manager

INN at Gig Harbor ( HOSPITLITY ASSOCIATES )
04.2022 - 10.2023

Front Desk Agent

INN at Gig Harbor
10.2021 - 04.2022

Janitorial

INN at Gig Harbor
09.2021 - 11.2021

Housekeeper

INN at Gig Harbor
07.2021 - 09.2021

Tacoma Community College

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