Jenell Perez
Montebello,CA
Summary
Dynamic Business Manager with extensive experience at Western Dental, excelling in patient relations and staff management. Proven track record in improving patient flow and achieving high case acceptance rates. Bilingual in Spanish, skilled in insurance verification and treatment planning, fostering a collaborative environment for optimal patient care.
Overview
13
13
years of professional experience
Work History
Business Manager
Western Dental
Montebello, California
08.2025 - Current
- Supervise daily operations for a high-volume dental practice, overseeing front office, back office, and treatment team workflows
- Lead a team of 12 employees
- Handle scheduling, performance reviews, coaching, and conflict resolution.
- Maintain compliance with company policies, state regulations, and patient privacy
- Improve patient flow
- Manage financials including daily deposits, insurance verification oversight, and treatment planning
- Collaborate with dentists and specialists to maintain consistent patient care standards
- Sending claims
Treatment Coordinator
Western Dental
03.2024 - 01.2025
- Presented treatment plans to patients, explained insurance benefits, and closed high-value cases.
- Coordinated appointments, referrals, and specialist schedules.
- Verified insurance coverage and obtained authorizations to prevent claim denials.
- Provided clear breakdowns of out-of-pocket costs and financing options.
- Maintained accurate patient records and documentation in practice management systems.
- Supported front-desk team with check-ins, checkouts, and patient flow during peak hours.
- Consistently met or exceeded monthly case acceptance goals.
Receptionist
Western Dental
Montebello, California
03.2020 - 01.2023
- Verifying insurance eligibility and benefits
- Pre-authorizations
- Scheduling, rescheduling, and confirming appointments
- Coordinating with hygienists + doctors
- Answering incoming calls and responding to patient questions
- Collecting co-pays and handling payments at checkout
- Explaining treatment plans
- Updating patient records and entering notes into the dental software
- Scanning IDs, insurance cards, and documents
- Sending reminders for upcoming visits or overdue cleanings
- Handling referrals to specialists
- Maintaining a clean, organized front desk area
Dental Assistant
Dental Ville
01.2013 - 01.2019
- Assisted dentists during procedures by preparing instruments and materials.
- Scheduled appointments and coordinated patient flow in the clinic.
- Provided chairside support to enhance patient comfort during treatments.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
Education
High School Diploma -
Montebello High School
Montebello, CA06-2012
Skills
- Bilingual (Spanish)
- Type 60 words per minute
- XL spreadsheets
- Microsoft Office
- Presentation skills
- Insurance verification
- Billing
- Patient relations
- Customer service
- Dental software
- Case acceptance strategies
- Treatment planning
- Staff management
References
References available upon request.
Timeline
Business Manager
Western Dental
08.2025 - Current
Treatment Coordinator
Western Dental
03.2024 - 01.2025
Receptionist
Western Dental
03.2020 - 01.2023
Dental Assistant
Dental Ville
01.2013 - 01.2019
High School Diploma -
Montebello High School