Jenell Smith
Blackwood,New Jersey
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Peer Specialist
Center for Family Services
04.2020 - 04.2024
- Served as role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within community.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Promoted strengths-based approach for clients through active listening and empathy.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Provided crisis intervention services when needed, deescalating situations and connecting clients with necessary resources.
- Successfully supported numerous clients in achieving milestones toward their mental health recovery goals.
- Maintained detailed case notes and documentation, ensuring accurate records of client progress and achievements.
- Contributed to development of treatment plans for better mental health outcomes.
- Conducted peer-led support groups, fostering safe and supportive environment for shared learning and growth.
- Assisted clients in identifying personal strengths and setting realistic goals for their recovery journey.
- Participated in ongoing training opportunities to enhance professional skills and stay current on best practices in field of peer support.
- Educated staff on role of peer specialists, promoting understanding and collaboration within team.
- Offered guidance on effective communication techniques, enabling clients to navigate relationships more effectively.
- Connected clients with appropriate community resources, facilitating their reintegration into society.
- Enhanced client recovery by providing personalized support and sharing lived experiences.
- Empowered clients by teaching them coping strategies and self-help techniques.
- Mentored new Peer Specialists entering field, sharing valuable knowledge gained from experience.
- Implemented creative coping strategies tailored to individual client needs that promoted resilience during challenging times.
- Coordinated events aimed at reducing stigma surrounding mental health issues within community.
- Served as advocate for clients during meetings and treatment planning sessions, ensuring their voices were heard and needs addressed.
- Developed rapport with diverse clients through active listening, empathy, and genuine connection.
- Collaborated with interdisciplinary teams to ensure comprehensive care for each client.
- Evaluated program effectiveness by tracking client engagement levels over time.
- Assisted in creating welcoming atmosphere at facility by helping maintain cleanliness and organization throughout common spaces.
- Extended outreach and marketing efforts to educate stakeholders in community about programs and services offered.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Advised students on educational, career and social opportunities.
- Provided resources to support students in achieving career goals.
- Advocated for students to access available resources.
- Empowered students through counseling and skill-building exercises.
- Monitored student progress to drive successful academic outcomes.
- Assisted students in exploring and selecting career paths.
- Educated students on college admissions process and scholarship requirements.
- Analyzed student academic records to assess educational and career goals.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Developed and implemented individualized academic plans for students.
- Developed and implemented student guidance plans to foster academic success.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Oversaw career and job fairs to connect students with area schools and employers.
DSP Supervisor
Woodstock Family Center
12.2012 - 09.2020
- Supervise day to day activities of client’s provide DSP guidance, documented supervision, and corrective action as needed
- Monitor medication and maintain solid documentation, review, and communication with administrative team on medication management
- Support resident moving in and out of Woodstock
- Orient new residents to Woodstock interact with residents to assist in achievement of their goals
- Conduct hourly safety check on assigned floors
- Complete required daily documentation of all forms
- Maintain required annual training
- Interact professionally with residents at all times.
DSP
Woodstock Family Center
04.2008 - 12.2012
- Monitor residents and give out appropriate medicine when prescribed
- Interact with the residents in a positive manner and assist as needed
- Fill-in the facility intake paperwork and file it
- Generate hourly reports into log book and provide t management
- Perform room checks
- Ensure that access and egress points are safe and clear of debris
- Answer telephone and record messages for the residents
- When residents come into the facility check their bags and pocketbooks for contraband.
House Supervisor
Men and Women for Human Excellence
06.2008 - 04.2009
- Monitor residents and gave out appropriate medicine when prescribed
- Interact with residents in positive manner and assist as needed
- As directed by management request urine samples and supervise the procedure
- Wake up residents and ensure clients have performed their daily chores
- Generate hourly reports into logbook and provide to management
- Perform room checks
- Ensure that access and egress points are safe and clear of debris
- Answer telephone and record messages for residents
- When residents come into facility check their bags and pocketbooks for contraband
Pre-Registration Specialist
Philadelphia Workforce Development Corporation
09.2002 - 06.2006
- Assigned to PA Career Link North Philadelphia job center
- Greeted job seekers and tracked nature of their visit
- Assisted and helped to navigate job seeker through re-employment and training services offered
- Answered and resolved in-person and telephone inquiries
- Conducted group orientations designed to inform job seekers of associated services provided by PWDC and other partners at PA Career Link
- Help job seeker with correctly completing enrollment paperwork
- Accurately entered job seeker data into PWDC database and forwarded to PWDC placement counselors
- Ensured and correctly processed additional training request paperwork provided by job seeker and directed completed file to PWDC assessment counselors
- Update PWDC database when job seekers attained employment
- Scheduled appointments for various workshops
- Trained to detect and direct those job seekers that are military veterans to appropriate services
- While assigned to job center computer area assisted job seekers with entering their enrollment information into on-line PA Career Link database Generated swipe membership cards for new job seekers
- Performed general office clerk duties including faxing, copying, screening and transferring phone calls to proper staff person.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Cleaning Crew Supervisor
City Cleaning Inc.
07.2000 - 09.2002
- Supervised an eight-member cleaning staff
- Maintained schedules for staff
- Assigned work areas and checked for cleanliness
- Generated daily time sheet report.
Education
Major Human Services - Associate in Applied Science Addiction Counseling
Camden County College
Blackwood, NJ08.2023
Attained High School Diploma -
Thomas A. Edison High School
Philadelphia, Pennsylvania06.2008
Skills
- 20 Years of Recovery
- Substance Abuse Knowledge
- Mental health awareness
- Relapse Prevention
- Resource Navigation
- Self-care strategies
Timeline
Peer Specialist
Center for Family Services
04.2020 - 04.2024
DSP Supervisor
Woodstock Family Center
12.2012 - 09.2020
House Supervisor
Men and Women for Human Excellence
06.2008 - 04.2009
DSP
Woodstock Family Center
04.2008 - 12.2012
Pre-Registration Specialist
Philadelphia Workforce Development Corporation
09.2002 - 06.2006
Cleaning Crew Supervisor
City Cleaning Inc.
07.2000 - 09.2002
Major Human Services - Associate in Applied Science Addiction Counseling
Camden County College
Attained High School Diploma -
Thomas A. Edison High School