Jenell Taylor
Vancouver,WA
Summary
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
14
14
years of professional experience
Work History
Business Office Manager
Synergy HomeCare Of Tualatin
03.2023 - Current
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Raised employee retention rates with effective hiring processes, ensuring alignment between candidate qualifications and job requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
IT Support Analyst
Kaiser Permanente
10.2022 - 03.2023
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Clinicin Scheduling Lead
Kaiser Permanente
01.2019 - 10.2022
- Worked with department heads, staff and faculty to develop efficient and preferred schedules for physicians
- Provided exceptional attention to detail when building and maintaining schedules for physicians
- Provided training for new and existing employees, including coaching
- Maintained physician payroll and time off
- Managed payroll for employees in our scheduling group
- Provided training for other team leads around payroll, systems and employee coaching
- Assisted managers with employee corrective action
- Lead group projects to increase productivity and patient satisfaction
Ambulatory Staff Scheduler
Kaiser Permanente
07.2010 - 01.2019
- Utilized data-driven insights to continually refine scheduling practices, resulting in ongoing improvements in efficiency and employee satisfaction.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Minimized schedule conflicts by proactively addressing potential issues, leading to smoother operations and reduced employee stress.
- Set schedules for 100 staff+ by planning and designating shifts and hours.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported effective cross-training initiatives by identifying opportunities for staff members to gain experience in different roles or departments.
- Streamlined communication by maintaining a centralized scheduling system easily accessible to all staff members.
- Facilitated seamless transitions during employee absences or vacations by arranging appropriate coverage in advance, ensuring minimal disruptions to daily operations.
- Developed strong relationships with employees, fostering trust and open communication around scheduling concerns or requests for accommodations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased accuracy of payroll records by closely monitoring timekeeping practices and promptly addressing discrepancies as needed.
Education
Bachelor of Arts - Psychology
Mt. Hood Community College
Gresham, OR09.1999
High School Diploma -
Parkrose High School
Portland, OR06.1995
Skills
- Presentation Design
- Technical Proficiency
- Sales Support
- Emergency Response
- Scheduling and calendar management
- Team Leadership
- Documentation And Reporting
- Employee Development
- Business operations management
- Shift Scheduling
- Customer Service
- Scheduling and Coordinating
- Staff Training
- Managing Operations and Efficiency
- Staff Development
- Performance Evaluations
- Relationship Building
Timeline
Business Office Manager
Synergy HomeCare Of Tualatin
03.2023 - Current
IT Support Analyst
Kaiser Permanente
10.2022 - 03.2023
Clinicin Scheduling Lead
Kaiser Permanente
01.2019 - 10.2022
Ambulatory Staff Scheduler
Kaiser Permanente
07.2010 - 01.2019
Bachelor of Arts - Psychology
Mt. Hood Community College
High School Diploma -
Parkrose High School