Jenelle Agojo
Reno
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Compassionate Animal Technician known for high productivity and efficient task completion. Specialized in animal care protocols, laboratory support, and data recording. Excel in communication, empathy, and problem-solving to ensure optimal welfare of animals under care. Bring focus on precision, safety, and compliance with regulatory standards to every role.
Attentive animal care technician with professional experience. Familiar with animal behavior principles and comfortable interacting with animals of any temperament or condition. Offer proficiency in record keeping software and skilled in administrative and animal care support.
Overview
11
11
years of professional experience
2029
2029
years of post-secondary education
Work History
Animal Technician
Charles River Laboratories
Reno
04.2025 - Current
- Monitored animal health and welfare in accordance with regulatory standards.
- Maintained accurate records of animal treatments and housing conditions daily.
- Cleaned and sanitized animal housing facilities to ensure a safe environment.
- Provided food and water to animals according to specified diets.
- Ensured that all safety protocols were followed when working with animals.
- Assisted in the maintenance of animal cages and habitats, including cleaning and sanitizing.
- Conducted enrichment activities with animals, such as providing toys or special treats.
- Performed daily health checks on animals and monitored their activity levels.
CSR/Account Manager
Madison Management Services
Reno
10.2023 - 03.2024
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Researched required information using available resources.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed account maintenance activities such as updating client information in databases.
- Documented all conversations with customers in CRM software according to company standards.
- Adhered to company's established protocols for handling confidential data.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Managed customer inquiries through phone and email communications.
- Resolved customer complaints by providing effective solutions and support.
- Documented customer interactions accurately in the company database.
- Maintained knowledge of company policies and procedures for effective service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
Server
Driftwood Cafe
07.2015 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Appointment Setter
Blue Raven Solar
09.2021 - 11.2022
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Screened potential customers to determine interest and requirements for products and services of company.
- Entered daily data in computer systems and documented office activities.
- Handled complaints and questions, and re-directed calls to other team members.
Supervised Visitation Monitor
Echelon Services
09.2021 - 09.2022
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Developed and implemented strategies to reduce and prevent family conflict.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Teacher
Tahoe Montessori
03.2019 - 04.2020
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Certificate - Phlebotomy
Medcerts
Livonia, MIEarly Childhood Education
Lake Tahoe Community College
South Lake Tahoe, CA 01.2018 - 05.2019
High School -
South Tahoe High School
South Lake Tahoe, CA 09.2016 - 01.2018
High School -
Immaculate Mother Learning
Manila, Philippines 03.2012 - 07.2015
Certificate - Electrocardiograph Technology
Medcerts
Livonia, MISkills
- High-Volume Dining
- Price Memorization
- Food Preparation and Safety
- Dining Area Maintenance
- Quality Control
- Special Dietary Requirements
- Data Entry
- Scheduling
- Appointment Scheduling
- Active Listening
- Professional Telephone Demeanor
- Clerical Support
- Staff Training
- High-Energy Attitude
- Multi-Task Management
- Customer Service
- Animal health monitoring
- Record keeping
- Data documentation
- Attention to detail
- Animal restraint
- Animal handling
- Animal welfare
- Animal enrichment
Timeline
Animal Technician
Charles River Laboratories
04.2025 - Current
CSR/Account Manager
Madison Management Services
10.2023 - 03.2024
Appointment Setter
Blue Raven Solar
09.2021 - 11.2022
Supervised Visitation Monitor
Echelon Services
09.2021 - 09.2022
Teacher
Tahoe Montessori
03.2019 - 04.2020
Early Childhood Education
Lake Tahoe Community College
01.2018 - 05.2019
High School -
South Tahoe High School
09.2016 - 01.2018
Server
Driftwood Cafe
07.2015 - 09.2023
High School -
Immaculate Mother Learning
03.2012 - 07.2015
Certificate - Phlebotomy
Medcerts
Certificate - Electrocardiograph Technology
Medcerts