Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenelle Armstrong

Ocala

Summary

Motivated and adaptable Accounts Receivable professional with about 4 years of experience in finance operations. Demonstrates a strong commitment to customer satisfaction and resolving payment discrepancies. Proven track record in payment processing, customer communication, and maintaining accurate financial records. Collaborative team player with excellent attention to detail and a passion for continuous learning.

Overview

5
5
years of professional experience

Work History

Accounts Receivables Specialist

Hyland Software, Inc
10.2023 - 01.2025
  • Managed a portfolio for over 100 accounts for collections.
  • Sent follow-up emails to customers with past due accounts.
  • Researched and Investigated customer financial history to resolve issues with payment.
  • Generated monthly aging reports for all customers assigned.
  • Submitted Credit Requests on behalf of customers (When applicable).
  • Sent follow-up emails to customer for B2B collections.
  • Generated monthly statements and invoices depending on invoice type ( Subscription, SAAS, Proforma, Training etc.).
  • Collaborated with internal and external teams to resolve customer billing inquiries.
  • Uploaded statements and invoices to customer portals such as (Ariba, Coupa , etc.)
  • Resolved and Responded to customer billing inquiries via email.
  • Contacted customer via email and phone call to collect on Past due balances and inquire about reason for non-payment.
  • Documented collections activity on customer account/s.
  • Submitted Refund Requests.
  • Generated invoices and receipts upon customer request/ on a monthly basis.
  • Manually processed payments on behalf of customers.
  • Performed account reconciliation when necessary.
  • Built strong rapport with customers/ clients to ensure payments are submitted in a timely manner.
  • Maintained A/R inbox when necessary.
  • Performed other ad-hoc duties as assigned by management.
  • Maintain customer's accounts and report/ document collections activity.
  • Analyzed and managed accounts receivable processes using Oracle Fusion, ensuring accurate invoicing, payment application, and reconciliation to optimize financial operations

Accounts Receivables Analyst

Metrc LLC
09.2022 - 09.2023
  • Researched and Investigated customer financial history to resolve issues with payment.
  • Generated monthly aging reports for all customers assigned.
  • Submitted Credit Requests on behalf of customers (When applicable)
  • Sent collection emails to Account Managers for collection on Partner and Customer Accounts.
  • Generated monthly statements and invoices.
  • Uploaded statements and invoices to customer portals such as (Ariba, Coupa , etc.)
  • Resolved and Responded to customer billing inquiries via email.
  • Contacted customer via email and phone call to collect on Past due balances and inquire about reason for non-payment.
  • Documented collections activity on customer account/s.
  • Submitted Refund Requests.
  • Manually processed payments on behalf of customers.
  • Enrolled customers in payment plan agreements.
  • Communicated with internal and external teams to resolve customer billing issues.
  • Built strong rapport with customers/ clients to ensure payments are submitted in a timely manner.
  • Maintained A/R inbox when necessary
  • Analyzed and managed accounts receivable processes using Oracle Fusion, ensuring accurate invoicing, payment application, and reconciliation to optimize financial operations
  • Performed other ad-hoc duties as assigned by management.

Accounting Specialist

Central Point Partners
01.2025 - 06.2025
  • Supported finance operations by performing data entry, account updates, and financial recordkeeping with accuracy.
  • Assisted with payment processing and maintained accurate logs of transactions and account activities.
  • Communicated with customers and internal departments to resolve billing discrepancies and ensure timely payments.
  • Prioritized customer satisfaction by addressing inquiries and assisting with account resolutions.
  • Maintained organized documentation to support audits and monthly reconciliations.
  • Demonstrated strong attention to detail while updating financial records and handling sensitive payment information.
  • Worked collaboratively across teams to support accounts receivable and general accounting tasks

Credit Specialist

GC Services
09.2021 - 07.2022
  • Received inbound calls from in-store sales representatives to assist in determining loan amounts and Credit eligibility.
  • Reviewed and verified documents such as ID, Birth Certificates and Leasing agreements for loan approval.
  • Updated account information and started new credit applications for customers.
  • Generated credit reports through D&B, Experian and TransUnion.
  • Updated Customer account information.
  • Conducting routine inspections to better understand clients' financial track records.
  • Assisted in collection efforts. (When necessary).
  • Performed other ad-hoc duties as assigned.

Collections Specialist

GC Services
08.2020 - 09.2021
  • Facilitated customer monthly billing processes with precision and timeliness.
  • Skillfully handled the processing of credit applications to ensure seamless transactions.
  • Collaborated closely with Sales to resolve invoicing or billing discrepancies, fostering effective communication within the team.
  • Diligently follow up on returns, processing credit memos, and applying them to customer accounts.
  • Conducted collection calls for past-due receivables, employing a diplomatic and customer-focused approach.
  • Generated and presented comprehensive reports on Accounts Receivable aging to inform strategic decision-making.
  • Performed daily remote deposits of all incoming funds, streamlining financial operations.
  • Executed account reconciliations with attention to detail and accuracy.

Education

High School -

PennFoster
Manchester, NH
06.2018

Skills

  • Customer service
  • Salesforce
  • Arriba
  • Workday
  • Zendesk
  • Avalara
  • Power BI
  • SharePoint
  • Braintree
  • Computer literacy
  • Microsoft excel
  • Documentation review
  • Microsoft word
  • Credit Analysis
  • B2B Collections
  • Account Reconciliation
  • SAP Concur
  • High Radius
  • Partner Accounts
  • Microsoft Suite
  • Analytical Skills
  • Problem solving
  • Powerpoint
  • Outlook
  • Oracle Fusion
  • Aging reports analysis
  • Google Sheets

Timeline

Accounting Specialist

Central Point Partners
01.2025 - 06.2025

Accounts Receivables Specialist

Hyland Software, Inc
10.2023 - 01.2025

Accounts Receivables Analyst

Metrc LLC
09.2022 - 09.2023

Credit Specialist

GC Services
09.2021 - 07.2022

Collections Specialist

GC Services
08.2020 - 09.2021

High School -

PennFoster

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