Jenelle Arvizu

Part time - Find and sell off market residential and mobile and manufactured homes to investors for fix and flips. Commission based pay structure.

• Represent Sellers and Buyers for mobile home purchase transactions
• Work with Buyers to review online listings and recommend homes based on criteria
• Set up and participate in Open House events to bring in new potential clients
• Work directly with Transaction Coordinator, Office Manager, Home Inspectors, Repair Services, and Escrow Agents
• Identify new business opportunities through cold calling, networking, marketing and prospective database leads
• Stay current on company offerings and industry trends
• Meet with clients to discuss and ascertain needs, tailor solutions and close deals
• Negotiate prices, terms of sales and service agreements
• Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
• Build relationships with clients and community to promote long term business growth
• Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
• Developed, maintain and utilize a diverse client base
• Work with New Home Development placing new homes in Mobile Home park

• Manage and oversee 218 mobile home spaces and community facilities in Senior Park (55+)
• Help and provide guidance to Community Manager for family park in Riverside
• Work independently, process confidential information, and make executive decisions
• Supervise community's maintenance, landscaping, and housekeeping employees
• Interview, hire, terminate, and train new employees
• Bi-weekly payroll
• Process monthly rent checks through digital check scanner onsite
• Work with outside vendors to approve work orders, and provide oversight for projects
• Screen new Residents to ensure qualifications for residency are met
• Provide ongoing support for existing residents
• Screen, interview, and process new rental applications
• Manage all resident leases and monthly rent/utility statements
• Conducted regular inspections to identify needed improvements and maintain highest standards
• Monitored community activities and maintained compliance with relevant laws, regulations and codes
• Evaluated property conditions and recommended improvements
• Address and resolved tenant complaints and inquiries, maintaining high satisfaction
• Maximize rental income while minimizing expenses through effective planning and control
• Generate leads for sales and rental properties through cold calls and referrals
• Deliver emergency 24-hour on-call service for tenants on community issues
• Keep properties in compliance with local, state, and federal regulations
• First point of contact for emergencies such as water and gas leaks, and communication with residents about the issues and timing of resolution
• Respond to Common Area Maintenance (CAM) inquiries
• Create and send out park notices
• Quarterly newsletters
• Delinquencies
• Proficient in Rent Manager software
• Enforce the community Rules and Regulations
• Work with Residents to approve and coordinate community/private events
• Work with Residents to approve home improvement forms
• Work directly with Regional Manager, Accounts Payable, Controller, and Park Attorney on decisions related to changes within the community and with residents
• Work with park attorney on coordinating eviction proceedings, including court processes, as needed.
• Attend court hearings as needed
• Work directly with VCS Utility Services for monthly meter corrections and disputes
• Member of WMA and attend annual out of state conventions
• Work with escrow on park approvals for new residency

• Manage and oversee 11 properties in Southern, CA
• Schedule and communicate with guests reserving each property
• Interview, hire, and train independent contractors and teams
• Provide before and after inspections of the property and work with vendors when required
• Coordinate follow-up services such as cleaning and replenishing supplies
• Work flexible hours across night, weekend, and holiday shifts
• Assist with day-to-day operations, working efficiently and productively with all team members
• Handle guest complaints promptly and appropriately, calling in repairmen, and/or other support services

• Handle all incoming phone calls in rental office related to booking, sales, and other inquiries
• Assist with processing short-term and long-term rental agreements
• Manage booking platforms to create, modify and renew listings
• Perform property inspections
• Work with housekeeping and maintenance vendors
• Stage and photograph homes for marketing materials
• Perform additional tasks as needed by the employer
• Resolve guest disputes to maintain positive relationships and increase profit

• Handle incoming phone calls related to courier service operations
• Maintain schedules and time clock issues for 350+ employees with 9 shifts
• Process daily reports on services provided by the employees including any infractions
• Maintain real-time progress reports of drivers and their deliveries
• Maintain office supply inventories for main office and fulfillment center
• Interview, onboard, and train new hires
• Work with HR to ensure proper documentation is complete and up to date
• Work independently, process confidential information, and make executive decisions