Jenelle Cholagh
Troy,MI
Summary
Aspiring Student and Knowledgeable Spare Parts Specialist skilled at parts processing and serving customers' needs. Works efficiently to expedite parts, resolve issues, and is willing to take on added responsibilities. Dedicated to satisfying customers and motivating others to do the same. Reliable team member with a collaborative mindset and strong work ethic.
Overview
7
7
years of professional experience
Work History
Spare Parts Specialist
FANUC America Corporation.
07.2021 - Current
- Processed orders and handled Spare Parts inquiries for Ford Motor Company.
- Configured Robot Software and assisted customers with troubleshooting PC and Server Based FANUC Software.
- Analyzed and monitored order backlog status, expedited shipments, and ensured customer satisfaction with parts delivery.
- Coordinated expedited requests for spare parts and facilitated part movement across departments.
- Collaborated with the Product Data Management (PDM) group to ensure accurate part setup and forecasting in Oracle.
- Tracked inbound shipments from FHQ/Japan and scheduled container receiving while releasing parts simultaneously.
- Engaged with subsidiaries to expedite inventory procurement and improve lead times for customer orders.
- Led department-specific ERP enhancements, serving as the primary contact for Oracle-related inquiries.
- Implemented and trained the department on new Oracle features and updates.
- Addressed and resolved MyPortal issues, including customer login problems and missing data.
- Developed, updated, and maintained work instructions and departmental processes.
- Managed and provided accurate lead time information to prevent customer satisfaction issues.
- Offered solutions for down robot scenarios and collaborated with the planning group to initiate work orders.
- Utilized Excel to apply formulas on backlog and inventory, releasing parts to enhance customer satisfaction.
- Provided regular updates on ERP system changes during team meetings.
- Addressed any shipment or logistics issues, including errors and last-minute changes.
Waitress
Grand Tavern
02.2019 - 05.2021
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Answered questions about menu selections and made recommendations when requested.
- Consistently deliver exceptional customer service by quickly and efficiently clearing restaurant tables.
- Assisted servers and dining room hosts and quickly responded to guests' needs.
Waitress
Kerbys Koney Island
01.2017 - 02.2019
- Demonstrating experience working in a multitask environment
- Taking direction from multiple staff with minimal supervision.
- Working closely with restaurant staff to ensure that orders are served in an efficient manner.
Education
Master of Science - Organizational Leader
Northwood University
Midland, MI05.2025
BBA - Management Major With Marketing Minor
Northwood University
Midland, MI05.2023
Associate of Arts - Business Adminstration
Wayne County Community College District
Detroit, MI04.2021
Skills
ERP
Oracle
Effective Communication
Collaborative Teamwork
Strong Leadership
Analytical Problem Solving
Innovative Thinking
Passion for Excellence
Driven Ambition
Proficient in Microsoft Office Suite
Languages
Arabic
Limited Working
Timeline
Spare Parts Specialist
FANUC America Corporation.
07.2021 - Current
Waitress
Grand Tavern
02.2019 - 05.2021
Waitress
Kerbys Koney Island
01.2017 - 02.2019
Master of Science - Organizational Leader
Northwood University
BBA - Management Major With Marketing Minor
Northwood University
Associate of Arts - Business Adminstration
Wayne County Community College District
Similar Profiles
Mary TuzinskyMary Tuzinsky
AR Coordinator at FANUC America CorporationAR Coordinator at FANUC America Corporation
Frank WolfeFrank Wolfe
Robotics Technician at FANUC AMERICA CORPORATIONRobotics Technician at FANUC AMERICA CORPORATION
Liaja HodgeLiaja Hodge
Robotics Technician at FANUC AmericaRobotics Technician at FANUC America