Summary
Overview
Work History
Education
Skills
Timeline
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Jenelle Jewell

Ferndale

Summary

Adept at machine operation and equipment troubleshooting, I significantly reduced downtime at General Motors Co by swiftly resolving production line issues. My strong problem-solving abilities and commitment to safety compliance ensured efficient workflows and a safe working environment. Skilled in both technical and interpersonal aspects, I excel in fostering positive customer and team relationships.

Overview

15
15
years of professional experience

Work History

Production Line Operator

General Motors Co
10.2010 - 07.2024
  • Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Maintained organized work area by cleaning and removing hazards.
  • Monitored inventory and notified supervisor about low stock items to obtain more supplies necessary for production process.

Restaurant Hostess

Ruby Tuesday
06.2009 - 04.2011
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Checked in with servers to confirm preparedness before seating customers.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Promoted business loyalty by fostering positive customer relationships.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Completed daily side work and opening and closing duties without fail.

Sales Associate

Walmart
03.2009 - 04.2011
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Swartz Creek High School
Swartz Creek, MI
06.2007

Skills

  • Machine setup
  • Waste Reduction
  • Assembly procedures
  • Power and hand tools
  • Safety Compliance
  • Finishing work
  • Visual inspections
  • Production lines
  • Machine Operation
  • Equipment monitoring
  • Manufacturing Experience
  • Product Assembly
  • Hand-Eye Coordination
  • Repetitive Work
  • Equipment Troubleshooting

Timeline

Production Line Operator

General Motors Co
10.2010 - 07.2024

Restaurant Hostess

Ruby Tuesday
06.2009 - 04.2011

Sales Associate

Walmart
03.2009 - 04.2011

Swartz Creek High School

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Jenelle Jewell