Jenelle Knox-Francois
Duluth,GA
Summary
Meticulous and organized Administrative Assistant skilled in multi-tasking (when required), with the ability to be laser-focused while prioritizing and meeting deadlines. Bringing solid expertise in managing daily administrative needs, excellent oral and written communication, while having a proactive approach to ensure seamless contributions to this operation.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Let’s Ordernize, LLC.
Orlando, FL
01.2019 - Current
- Provide executive-level administrative support to the Director and staff.
- Duties include but are not limited to: schedule Zoom and In-Person meetings, attend meetings to take minutes, prepare and present presentations for contractors and interns, ensure compliance to policies and procedures, improve policies and procedures, meet demanding deadlines, organize agendas, ensure confidentiality with information and in sensitive matters, organize and oversee special events, etc.
- Create spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Compose letters, memos, reports, emails, presentations and other written correspondence as requested by the Directors and/or attorneys.
- Manage incoming calls while providing information or transferring callers to appropriate personnel.
- Oversee and respond to phone and email correspondence in a timely manner.
- Input data into Clio and MyCase (Legal Case Management systems)
- Determine financial eligibility for potential clients
- Handle confidential documents in an organized fashion according to established protocol.
- Train and supervise Administrators and ensure they follow policies and procedures
- Solve problems and make decisions
- Organize and attend community events
- Manage, create and post on Social Media platforms
- Gate keeper and liaison between clients, potential clients, staff and attorneys
- Assist with tracking the workflow, disseminating information, keeping the flow of communication, special projects, conducting research, create and submit basic reports and provide any related administrative and clerical support to the organization and all contractors
- Perform basic office duties, such as: data entry, copy, file, fax, prepare documents, sorting, data entry, etc.
Receptionist, Administrative Assistant, Customer Service & Substitute Teacher
Kelly Services (Staffing Agency)
Orlando, FL
01.2015 - 01.2019
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted visitors and provided them with assistance needed for their visit.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Perform basic office duties, such as: answer phones, copy, file, fax, prepare documents, sort, organize, date entry, etc.
- Responsible for the well-being and safety of the students.
- Take attendance, maintain a functioning classroom, utilize classroom management skills, teach the provided curriculum and other duties the teacher had for the day.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Personal Assistant/Executive Administrator
Perfected Praise Corporation
Orlando, FL
01.2008 - 01.2018
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Ability to anticipate the needs of the CEO, office, and staff.
- Assist with administrative tasks such as: attending executive meetings to take minutes, drafting letters, presentations, maintaining files, managing office supply inventory, delegate task to departments, work directly with department heads to assure accurate reporting & updates on department progress and make sure deadlines are met, etc.
- Conduct research, gather information, and prepare materials for radio shows, speaking engagements, and presentations.
- Proofread documents for accuracy prior to submission to the executive team.
- Maintain confidentiality regarding sensitive information and exercising discretion in handling personal and professional matters.
- CEO’s cognitive counterpart, assist with administrative and clerical support for all departments, organize and oversee things, people and projects when needed.
- Monitor deadlines for tasks assigned to staff members on behalf of the executive team.
- Assist with technology-related tasks, including managing social media accounts, creating and sending Text & eBlast, train and supervise staff on Facebook, e-Blast and text blast accounts.
- Act as a liaison between the CEO, staff, and external parties.
- Provide personal support as needed, which would include but not limited to: managing personal appointments, personal calendar, handling personal errands, offering general support to ensure the CEO’s day-to-day activities run smoothly, etc. Organize work projects around client's house.
- Coordinate meeting and work schedules for staff teams and executives.
Customer Service Specialist & Media Liaison
City of Miramar
Miramar, FL
05.2008 - 06.2013
- Address and resolve customer complaints, comments and concerns from callers on a daily basis, City-Wide, (include but not limited to: customer issues, employee complaint or compliment, water/sewer billing payment arrangements, pot holes, out street lights, directory assistance, etc.) Work daily with the general public, co-workers, Utility Billing managers and supervisors, Finance Department, Water/Sewer and Traffic Engineering workers and cashiers.
- Assist residential and commercial customers with setting up or terminating service utility connections.
- Resolve billing concerns or complaints, assist customers by addressing inquiries concerning policies, charges, rates/rate changes and fees.
- Record customer requests for water meter inspections due to suspected leaks.
- Determine and process modifications to water/sewer fees following leak incidents.
- Facilitate payment plans with customers.
- Maintain and revise customer records.
- Conclude end-of-day batches.
- Knowledge in Civicall ticket entry system and Community Plus (an internal water billing system).
- Execute general office duties, such as: typing, copying, faxing, scanning, emailing, etc.
- Create content for Summer Camps and City Radio station.
- Work closely with the Media Coordinator to upload events and information onto the city’s web page, disseminated information to the public, contacted outside companies for advertising/marketing material (fliers, banners, etc.), initiated the implementing of social media at Ansin Sports Complex, managed www.MiramarSports.com calendar of events, created flyers with catchy and appealing content.
- For the 2011 Junior Pan American Championships Volunteer Coordinator and 2012 Miramar Invitational and Relays: Generated lists of contact lists, coordinated and orchestrated orientations, phone and email correspondence and assigned tasks to volunteers.
- 2010 & 2011 U.S Paralympics National Championships and 2010 NACAC (North America-Central America & Caribbean) Under-23 Championships: Grass root efforts, street team marketing, contacted several organizations, schools, hospitals and more to inform and invite them to the event, recorded Public Service Announcements at radio stations and compiled the book of memorabilia to present for future business opportunities.
Education
Bachelor of Arts - Communications
Nova Southeastern University
Davie, FL05-2014
Associate of Arts - Radio And Television
Broward Community College
Pembroke Pines, FL05-2005
High School Diploma -
Miami Norland Senior High School
Miami, FL06-2001
Skills
- Multi-task, with frequent interruptions, while managing priorities and meeting deadlines
- Administrative and Customer Service experience (15 years)
- Microsoft Office experience: Outlook, Word, PowerPoint, Excel (15 years)
- Reliable
- Self-Starter
- Dependable
- Detail-oriented
- Highly Organized
- Great Oral and written communication
- Work well with management, co-workers and the public
- Filing
- Memo Preparation
- Office Administration
- Mail Handling
- Research
- Appointment Scheduling
- Database Management
- Meeting Planning
- Workflow Planning
- Records Management Systems
Objective Summary
With over a decade of administrative and customer service experience, I believe I am an asset to this company and the position that I am entrusted to.
References
References available upon request.
Timeline
Administrative Assistant
Let’s Ordernize, LLC.
01.2019 - Current
Receptionist, Administrative Assistant, Customer Service & Substitute Teacher
Kelly Services (Staffing Agency)
01.2015 - 01.2019
Customer Service Specialist & Media Liaison
City of Miramar
05.2008 - 06.2013
Personal Assistant/Executive Administrator
Perfected Praise Corporation
01.2008 - 01.2018
Bachelor of Arts - Communications
Nova Southeastern University
Associate of Arts - Radio And Television
Broward Community College
High School Diploma -
Miami Norland Senior High School
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