Jenelle Koren
Wilmington,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Hair Colorist/Stylist
ShearEnvy Salon
01.2021 - Current
- Demonstrated exceptional attention to detail while precisely mixing colors according to manufacturer instructions or custom recipes created based on individuals
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased salon revenue through effective upselling of additional services and products.
- Increased revenue through effective customer service and inventory management.
- Maintained a high level of customer retention by building strong relationships and ensuring consistent quality results.
- Established rapport and positive client relationships to maintain and expand clientele via referrals and word-of-mouth.
- Consistently met performance targets for both service volume and retail sales goals within the salon environment.
Office Manager
JAC Steel
01.2014 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Created, maintained and updated filing systems for paper and electronic documents.
- Assisted in the recruitment process, setting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Performed several office duties
Bar Manager/Bartender
The Other Q Bar & Grill
06.2004 - 12.2014
- Mentored and trained staff members to ensure exceptional customer service standards.
- Coordinated with catering staff to deliver food services for special events and functions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Increased revenue with creative marketing initiatives and promotional events.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Cosmetology
09.1996
General Studies
1995
College Prep
05.1993
Skills
- Problem-Solving
- Reliable and Responsible
- Collaboration and Teamwork
- Supply Ordering and Management
- Customer Relations
- Outgoing Personality
- Organizational ability
- Computer Skills
- Business Development
Timeline
Hair Colorist/Stylist - ShearEnvy Salon
01.2021 - Current
Office Manager - JAC Steel
01.2014 - Current
Bar Manager/Bartender - The Other Q Bar & Grill
06.2004 - 12.2014
Profesional Choice Hair Academy - , Cosmetology
Joliet Junior College - , General Studies
Joliet Catholic Academy - , College Prep
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