Jenelle Kozlowski
FLORIST/SALES/CUSTOMER SERVICE
Wilmington,United States
Summary
Seeking an exciting position to contribute to a highly growing team/organization, while gaining rewards physically, mentally and spiritually.
welcoming new opportunities to learn.
An Outgoing Florist with strong consultative sales techniques with 22t years of experience in a local shop setting. Demonstrated in-depth knowledge of seasonal flowers, availability and cost-effective pricing. Exploring opportunities to grow and contribute to dynamic organization.
Overview
25
25
years of professional experience
Work History
FLORIST DESIGNER SALES
The Flower Place, llc Greenville DE
Greenville, DE, United States
02.2024 - 04.2024
- MAINTAINANCE OF COOLERS, FRESH STOCK, ASSIST WALKIN INCLUDING BRIDES, FUNERALS, ANSWER CALLS, NOTIFY OWNER AND OTHERS OF CHANGES, ETC. USE A COMPUTER FOR VARIOUS THINGS, DESIGN ARRANGEMENTS FOR POOL, DAILY, NEXT DAY, DESIGN WEDDING/EVENTS, WITHIN JUST A FEW HOURS
- MULTI-TASKER
- HELP DRIVERS, CUT FLOWERS, COMPUTERS
- SPEAK TO OTHER SHOPS, USE A MAP AND A CODING PROGRAM FOR DECIDING WHO WHEN WHERE WHAT SOMETHING NEEDS TO GO FOR DELIVERY..ALL NECESSARY TASKS
- OPENED/CLOSED/ATTENDENDED STORE ALONE
- Managed customer orders, requests, and complaints in a timely manner.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Planned out flower arrangements for corporate events according to client specifications.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Maintained detailed records of customer orders and invoices.
- Tracked shipments to ensure timely delivery of flowers.
- Assisted with loading floral arrangements onto delivery trucks.
- Checked quality of incoming shipments of flowers to make sure they met standards.
- Repaired broken or wilted flowers before arranging them into bouquets.
- Conducted weekly inspections of flower coolers to maintain proper temperature levels.
- Took photographs of completed floral arrangements for promotional purposes.
- Processed sales transactions via cash register and telephone orders.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Created tabletop and various other custom arrangements or pieces.
- Set up colorful and inspiring store displays and arrangements.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
Floral Designer
The Flower Place Of Newcastle DE
DE, United States
02.2021 - 04.2023
- Conduct classes or demonstrations, or train other workers
- Decorate, or supervise the decoration of, buildings, halls, churches, or other facilities for parties, weddings and other occasions
- Perform general cleaning duties in the store to ensure the shop is clean and tidy
- Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items
- Create and change in-store and window displays, designs, and looks to enhance a shop's image
- Unpack stock as it comes into the shop
- Wrap and price completed arrangements.
DESIGER SALES
RAMONES FLOWERS
Wilmington, DE
09.2013 - 03.2019
- OPENED/CLOSED/ATTENDENDED STORE ALONE
- Managed customer orders, requests, and complaints in a timely manner.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Planned out flower arrangements for corporate events according to client specifications.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Maintained detailed records of customer orders and invoices.
- Tracked shipments to ensure timely delivery of flowers.
- Assisted with loading floral arrangements onto delivery trucks.
- Checked quality of incoming shipments of flowers to make sure they met standards.
- Repaired broken or wilted flowers before arranging them into bouquets.
- Conducted weekly inspections of flower coolers to maintain proper temperature levels.
- Took photographs of completed floral arrangements for promotional purposes.
- Processed sales transactions via cash register and telephone orders.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Created tabletop and various other custom arrangements or pieces.
- Set up colorful and inspiring store displays and arrangements.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
- Conduct classes or demonstrations, or train other workers
- Decorate, or supervise the decoration of, buildings, halls, churches, or other facilities for parties, weddings and other occasions
- Perform general cleaning duties in the store to ensure the shop is clean and tidy
- Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items
- Create and change in-store and window displays, designs, and looks to enhance a shop's image
- Unpack stock as it comes into the shop
- Wrap and price completed arrangements.
- AQUIRED THE SKILLS REQUIRED TO ASSIST AND MANAGE THE FLOOR AND DESIGN ROOM. COOLER AND WORK AREAS. HELP DRIVERS.
- ORGANIZE AND PROBLEM SOLVE
- Conduct classes or demonstrations, or train other workers
- Decorate, or supervise the decoration of, buildings, halls, churches, or other facilities for parties, weddings and other occasions
- Perform general cleaning duties in the store to ensure the shop is clean and tidy
- Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items
- Create and change in-store and window displays, designs, and looks to enhance a shop's image
- Unpack stock as it comes into the shop
- Wrap and price completed arrangements.
- Helped walk ins, with local and wire-out delivery orders, also cash and carry
- I enjoyed answering phones, using the computers and helping our customers
- I like the speedy precise process of tasks needed to be performed at busy times during the holidays
- Most of all I liked going to design shows, where we learned about design, sales, and most importantly making today's business better, I made all sorts of sentiments for all occasions, such as designing flowers, fruit baskets, balloons, etc..
Designer/sales
Ramones flowers
Wilmington, DE, United States
10.2010 - 12.2012
- AQUIRED THE SKILLS REQUIRED TO ASSIST AND MANAGE THE FLOOR AND DESIGN ROOM. COOLER AND WORK AREAS. HELP DRIVERS.
- ORGANIZE AND PROBLEM SOLVE
- Conduct classes or demonstrations, or train other workers
- Decorate, or supervise the decoration of, buildings, halls, churches, or other facilities for parties, weddings and other occasions
- Perform general cleaning duties in the store to ensure the shop is clean and tidy
- Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items
- Create and change in-store and window displays, designs, and looks to enhance a shop's image
- Unpack stock as it comes into the shop
- Wrap and price completed arrangements.
Floral designer/ Sales
Ramones Flowers
Wilmington, DE, United States
10.2001 - 12.2011
- Helped walk ins, with local and wire-out delivery orders, also cash and carry
- I enjoyed answering phones, using the computers and helping our customers
- I like the speedy precise process of tasks needed to be performed at busy times during the holidays
- Most of all I liked going to design shows, where we learned about design, sales, and most importantly making today's business better, I made all sorts of sentiments for all occasions, such as designing flowers, fruit baskets, balloons, etc..
Designer
Boyd's flowers
WILMINGTON, DE, United States
01.1995 - 01.1997
- I learned the basics of design and some sales
- I worked with customers and computers.
Education
High School Diploma Or Equivalent, Greenhouse And Floral Arranging 1 And 2 -
Glasgow High School
Skills
- Computer knowledgeability
- Speedy yet expedient organizational skills
- Coordinate 7 interact with other shops, map and a coding program for delivery
- Train other workers
- Decorate buildings, halls, churches, and other facilities for parties and occasions
- Start To Finish Professional Services
- Order and purchase supplies
- Confer with clients
- Perform office and retail service duties
- Resolve conflicts and negotiate with others
- Update and use relevant knowledge
- Perform administrative activities
- Organize, plan, and prioritize work
- Interact with computers
- Handle and move objects
- Get information
- Establish and maintain interpersonal relationships
- Document/record information
- Develop objectives and strategies
- Develop and build teams
- Coordinate the work and activities of others
- Communicate with supervisors, peers, or subordinates
- Communicate with persons outside the organization
- Coach and develop others
- Assist and care for others
- Analyze data or information
- Monitor processes, materials, or surroundings
- Inspect equipment, structures, or materials
- Experience with Facebook
- Helium tanks,Box cutters, Florists' pruning shears, Heat shrink dryers, Hot glue guns
- Multi-line telephone systems
- Bouquet Wrapping
- Wedding design
- Inventory Maintenance
- Seasonal displays
- Cost Estimates
- Horticulture knowledge
- Vendor relationships
- Delivery Coordination app
- Tools maintenance
- Client engagement and assistance
- Plant care and handling
- Client Consultations
- Customer Service-Oriented
- Order preparation and processing
- Artistic floral design
- Consultative Sales Techniques
- Time management abilities
- Adaptability and Flexibility
- Relationship Building
- Teamwork and Collaboration
- Task Prioritization
- Self Motivation
- Continuous Improvement
- Interpersonal Communication
- Goal Setting
References
References available upon request.
Timeline
FLORIST DESIGNER SALES
The Flower Place, llc Greenville DE
02.2024 - 04.2024
Floral Designer
The Flower Place Of Newcastle DE
02.2021 - 04.2023
DESIGER SALES
RAMONES FLOWERS
09.2013 - 03.2019
Designer/sales
Ramones flowers
10.2010 - 12.2012
Floral designer/ Sales
Ramones Flowers
10.2001 - 12.2011
Designer
Boyd's flowers
01.1995 - 01.1997
High School Diploma Or Equivalent, Greenhouse And Floral Arranging 1 And 2 -
Glasgow High School