Jenelle Macon
East Orange,NJ
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
17
17
years of professional experience
Work History
Sales Specialist
The Home Depot Inc
Bloomfield, NJ
04.2016 - Current
- Established processes for tracking leads from initial contact through closure of sale.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Write, completed, and filed documentation to finalize sales.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
Administrative Assistant to the Director
Baby Love Christian Academy
Orange, NJ
11.2007 - 03.2016
- Organizing and maintaining Director's calendar and travel arrangements.
- Creating agendas, presentations, reports, and other documents for the Director.
- Answering inquiries on behalf of the Director in a timely manner.
- Maintaining filing system for documents related to the Director's work.
- Managing incoming calls and emails directed to the Director.
- Assisting with onboarding new students.
- Scheduling appointments with clients or colleagues as needed.
- Ordering office supplies and equipment for use by staff under the director's supervision.
- Performing general administrative duties such as photocopying, faxing, scanning.
Education
High School Diploma -
Dr. Martin Luther King Jr.
New York, NY06-1997
Skills
- Client Relations
- Call Center Operations
- Upselling and Cross Selling
- Cash Handling
- Staff education and training
- Inventory Maintenance
- Team Collaboration
- Customer service and care
- Sales expertise
Timeline
Sales Specialist
The Home Depot Inc
04.2016 - Current
Administrative Assistant to the Director
Baby Love Christian Academy
11.2007 - 03.2016
High School Diploma -
Dr. Martin Luther King Jr.