Years of professional customer service experience
Hi, I’m
Jenelle Neri
Sacramento,CA
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Dedicated Aviation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the customer experience. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with company management and I thrive in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
8
Years of Aviation Experience
Work History
Air Kauai Helicopters
Office Manager
10.2021 - 09.2023
Job overview
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Atlas Air Worldwide
International Flight Attendant
06.2021 - 09.2021
Job overview
- Provided excellent service to Military Members and their families to bases all over the world.
- Participated in the Afghan Relief Evacuation in parts of the UAE
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Used excellent customer service skills in addressing passengers' needs.
Air Maui Helicopters
Dispatcher
04.2016 - 03.2020
Job overview
- Directed dispatching, routing, and tracking of 3-4 Tour based helicopters.
- Maintained professional relationship with direct customer calls, booking agents and third party vendors to increase trust, reliability and rapport.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
- Scheduled Pilots and flight paths according to customer requests.
- Safely loaded and disembarked passengers from live aircraft in accordance with FAA standards and safety protocols
Education
Folsom High SchoolFolsom
High School Diploma
08.2001
Sierra College
GED
Vocational Trade SchoolsSacramento, CA
State Licensed from Cosmetology, Aesthetics, Massage Therapy
Skills
- Customer Relations
- Senior Leadership Support
- Regulatory Compliance
- Microsoft Office
- Excellent Multitasking Abilities
- Calendar Management
- Accounts Payable and Receivable
- Handling Complaints
- Written Communication
- Team Bonding
- Project Management
- Customer Experience
Managed Social Media Platform and Communications
Facilitated company advertisements and outreach. Encouraged customer engagement with posts and video content. Successfully communicated with future passengers and content creators for collaboration. In this I increased our Social Media Following and views by 80% in 6 months.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Air Kauai Helicopters
10.2021 - 09.2023
International Flight Attendant
Atlas Air Worldwide
06.2021 - 09.2021
Dispatcher
Air Maui Helicopters
04.2016 - 03.2020
Folsom High School
High School Diploma
Sierra College
GED
Vocational Trade Schools
State Licensed from Cosmetology, Aesthetics, Massage Therapy
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