Jenelle Palumbo
Liverpool,NY
Summary
Hardworking clinic administrative specialist, offering excellent communication and prioritizing skills demonstrated through 7 years of experience within customer service and 3 years being in a medical office. Proven collaborator representing clients and employees.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinic Admin Scheduler
PACE
11.2023 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Manage high call volumes and maintaining accuracy in recording patient details and appointment preferences.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to participants, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain participants records.
- Coordinated transportation services for participants requiring assistance to their inside and outside clinic appointments.
- Maintained flexibility in adapting changes.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
Licensed Medical Aesthetician
Chapter Aesthetic Studio
11.2022 - 08.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed personal and Nurses calender.
- Preformed clinic record charting on each client for their services to follow liability protocols.
- Fostered strong relationships with product vendors, ensuring access to the latest industry advancements and trends for clients.
- Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
- Participated in community events, generating brand awareness and attracting potential business opportunities.
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Developed successful treatment packages that catered specifically to the unique needs of each client demographic.
Sales Associate
Target
09.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Cross-trained into different retail departments to assist with business needs.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Assisted with back of house fulfillment.
Medical Secretary
Upstate Community OBGYN
12.2020 - 05.2021
- Managed Multiple phone lines with high call volume.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
Sales Lead
American Eagle
09.2017 - 01.2020
- Trained, coached, and mentored new sales associates for maximum performance- served as a peer coach.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Store Manager
Spencer LLC
08.2018 - 11.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Adhered to companies SOP.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
State Board License - Medical Aesthetics
Continental School of Beauty Culture
Syracuse, NY10.2023
Associate of Arts - Liberal Arts
Community College of Philadelphia
Philadelphia, PA01.2020
High School Diploma -
Bensalem Twp High School
Bensalem, PA06.2017
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Critical Thinking
- Teamwork and Collaboration
- Effective Multitasking
- Schedule Coordination
- Medical Terminology
- Problem-Solving
- Timesheet Management
- Workflow Optimization
Certification
- Licensed Medical Aesthetician - Current
Timeline
Clinic Admin Scheduler
PACE
11.2023 - Current
Licensed Medical Aesthetician
Chapter Aesthetic Studio
11.2022 - 08.2023
Sales Associate
Target
09.2021 - 10.2022
Medical Secretary
Upstate Community OBGYN
12.2020 - 05.2021
Store Manager
Spencer LLC
08.2018 - 11.2019
Sales Lead
American Eagle
09.2017 - 01.2020
State Board License - Medical Aesthetics
Continental School of Beauty Culture
Associate of Arts - Liberal Arts
Community College of Philadelphia
High School Diploma -
Bensalem Twp High School
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