Jenelle Raia
Clifton,NJ
Summary
A result oriented professional with 15 + years experience leading teams in a fast passed constantly evolving environment. Organized with a meticulous eye for detail in facilities maintenance and business functioning. Patient communicator able to motivate others toward accomplishment of collaborative goals.
Overview
23
23
years of professional experience
Work History
Operations Supervisor
Associated Fire Protection
Paterson, NJ
11.2019 - Current
- Organize activities, plan meetings, and coordinate events
- Provide training, and motivation to bring out the best of the team
- Direct all operational aspects of the branch, including customer service, human resources, administration, and sales
- Oversee Projects from start to finish
- Ability to read blue prints
- Monitor work flow and make time adjustments as needed
- Route technicians
- Profit and loss evaluation
- Liaison between all department personnel on diverse matters
- Resolve problems in alignment with policies and procedures
- Manage team fleet
- Act as a customer service representative for existing and new clients with questions regarding equipment, services, and pricing
- Oversee collections
- Building department submittal.
Office manager accountant
Extreme Hardscapes & Snow Removal
04.2018 - Current
- Maintain financial records, and ensuring company's books are up-to-date, and accurate
- Overseeing general ledger entries, account payable and receivable, cash management, and reconciliation of financial statements
- Ensuring company's books are accurate and up-to-date and utilizing QuickBooks appropriately as well as verifying and resolving discrepancies in the account books properly
- Supported administrative functions that include managing phone calls, mails and scheduling of appointments with the clients as well as escalating customer issues with the appropriate person
- Assisting with the preparation of financial information as needed as well as managing high level of confidentiality of the financial reports or other paperwork
- Assisting in the preparation of monthly and annual financial records
- Communicating accurate financial metrics to senior management and CEO for making effective decisions
- Working closely with HR personnel to recruit, select, and provide training to the new employees.
Chief Fire Prevention
Mount Vernon
NY
06.2017 - 04.2018
- Suppression manager
- Organize activities, plan meetings, and coordinate events
- Provide training, and motivation to bring out the best of the team
- Direct all operational aspects of the branch, including customer service, human resources, administration, and sales in a manner that supports reaching profitability goals
- Assess local market conditions, identify current prospective sales opportunities and develop forecasts, financial objectives, and business plans
- Oversee Projects from start to finish
- Ability to read blue prints
- Monitor work flow and make time adjustments as needed
- Financial management
- Profit and loss evaluation
- Liaison between all department personnel on diverse matters
- Resolve problems in alignment with policies and procedures
- Estimating jobs
- Provide quotes for new installations to clients
- Generate weekly inventory list and place orders for supplies as needed
- Manages fleet
- Act as a customer service representative for existing and new clients with questions regarding equipment, services, and pricing
- All invoicing
- Oversee collections
- Quote kitchen fire suppression
- Building department submittal.
Northeast Regional Branch Manager
Academy Fire Protection
Teterboro, NJ
11.2000 - 06.2017
- Process weekly payroll and confidential personnel records
- Maintain employee time sheets and attendance records
- Organize activities, plan meetings, and coordinate events
- Provide training, and motivation to bring out the best of the team
- Direct all operational aspects of the branch, including customer service, human resources, administration, and sales in a manner that supports reaching profitability goals
- Assess local market conditions, identify current prospective sales opportunities and develop forecasts, financial objectives, and business plans
- Oversee Projects from start to finish
- Ability to read blue prints
- Monitor work flow and make time adjustments as needed
- Financial management
- Profit and loss evaluation
- Liaison between all department personnel on diverse matters
- Resolve problems in alignment with policies and procedures
- Estimating jobs
- Provide quotes for new installations to clients
- Generate weekly inventory list and place orders for supplies as needed
- Manages fleet
- OSHA training
- Act as a customer service representative for existing and new clients with questions regarding equipment, services, and pricing
- Accounts receivable / payable
- Attend numerous trade shows yearly set up take down
- All invoicing
- Oversee collections
- Quote fire alarm, sprinkler, restaurant suppression system and extinguisher installations
- Design restaurant suppression system drawings, submit to building departments.
Education
Bachelor of Business Administration -
Weichert Realty School
01.2013
Bogota High School
01.1997
Bergen Community College
Skills
- FINANCE
- CUSTOMER SERVICE (10 years)
- QUICKBOOKS (5 years)
- OPERATIONS (10 years)
- HUMAN RESOURCE MANAGEMENT (5 years)
- Management
- Windows
- Accounting
- Project management
- Bookkeeping
- Project Management
- Customer Relations
- Operations Management
- Staff Supervision
- Inventory Coordination
Locations
- Paramus, NJ, 07652
- West Palm Beach, FL
- Fort Lauderdale, FL
- Tampa, FL
Timeline
Operations Supervisor
Associated Fire Protection
11.2019 - Current
Office manager accountant
Extreme Hardscapes & Snow Removal
04.2018 - Current
Chief Fire Prevention
Mount Vernon
06.2017 - 04.2018
Northeast Regional Branch Manager
Academy Fire Protection
11.2000 - 06.2017
Bachelor of Business Administration -
Weichert Realty School
Bogota High School
Bergen Community College
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