Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Jenelle Rollins

Citrus Heights,CA

Summary

Dynamic and results-driven Community Manager with a proven track record of exceptional performance and a strong commitment to achieving team objectives. Experienced in managing and growing vibrant communities, with expertise in social media platforms, community engagement strategies, and content creation. Recognized for fostering positive interactions, effectively resolving conflicts, and driving meaningful connections among members. Adept at increasing user engagement and enhancing brand visibility through innovative community initiatives and strategic leadership.

Overview

8
8
years of professional experience

Work History

Community Manager

MG Properties Group
01.2021 - Current
  • Compiled and produced detailed weekly and monthly reports, ensuring accuracy and timely submission to management.
  • Accurately recorded and verified daily data in the delinquency tracker to monitor financial performance.
  • Processed incoming financial transactions with efficiency and attention to detail.
  • Addressed resident concerns and suggestions, gathering feedback through surveys and providing prompt resolutions.
  • Offered effective solutions to resident inquiries, enhancing overall satisfaction and engagement.
  • Contributed to the enhancement of property aesthetics, ensuring maintained curb appeal and an inviting atmosphere.
  • Coordinated with vendors to align schedules and ensure timely completion of maintenance and service tasks.
  • Facilitated productive weekly and monthly meetings to discuss operational performance and strategic goals.
  • Supervised and mentored a team of 3 employees, ensuring operational efficiency and adherence to company standards.

Community Director

FPI Management
02.2019 - 01.2021
  • Consistently improved the visual appeal of property exteriors to enhance curb appeal and attract prospective tenants.
  • Maintained an occupancy rate of 98%, surpassing the target of 95% throughout tenure.
  • Addressed and resolved issues and concerns with vendors in a timely and professional manner.
  • Accurately posted all incoming payments and processed bills using Payscan.
  • Proficient in utilizing property management software such as Yardi, RentCafe, Excel, and On-Site.
  • Compiled and delivered weekly and monthly reports to regional manager.
  • Managed resident inquiries and complaints, providing effective solutions to maintain resident satisfaction.
  • Led in-house collections, successfully recovering approximately $10,000 in outstanding balances from residents who moved out since February 2019.
  • Supervised and provided leadership to a team of 3 employees, ensuring smooth operations and adherence to company standards.

Assistant Community Director

FPI Management
09.2018 - 02.2019
  • Managed all move-in and move-out processes, ensuring accurate documentation and timely submission to Accounts Receivable for check processing.
  • Posted all incoming payments, maintaining accurate financial records.
  • Processed vendor invoices and bills using Payscan for efficient and accurate billing.
  • Prepared and submitted monthly financial and operational reports to management.
  • Addressed and resolved resident complaints and concerns in a professional and timely manner to ensure tenant satisfaction.
  • Led in-house collections, managing outstanding balances and ensuring timely recovery of funds.

Resident Services Manager

FPI Management
02.2018 - 09.2018
  • Managed and processed monthly lease renewals, ensuring timely and accurate documentation.
  • Responded to phone inquiries and provided assistance to residents as needed, maintaining strong communication.
  • Addressed and resolved resident complaints and concerns, ensuring a positive living experience.
  • Developed and implemented strategies to improve resident retention and satisfaction.
  • Conducted pre-move-out inspections to assess property condition and ensure compliance with lease agreements.
  • Took initiative to learn and support the Assistant position, expanding skillset and contributing to team success.

Leasing Consultant

FPI Management
09.2016 - 02.2018
  • Answered phone inquiries and addressed questions, providing exceptional customer service to residents and potential tenants.
  • Created and processed work orders, ensuring timely completion of maintenance requests.
  • Conducted property tours for prospective residents, showcasing community amenities and available units.
  • Maintained an updated Vacancy, Contact, and Resident (VCR) report to ensure accurate tracking of available units.
  • Screened applicants, reviewed and processed necessary paperwork, and prescreened files for final approval.
  • Managed move-in and move-out procedures, ensuring smooth transitions for residents.
  • Handled resident concerns promptly and professionally, resolving issues to maintain satisfaction.

Education

High School Diploma -

Horizon Home School
01.2006

Some college - Intro to Psychology, Children’s Music Development class

Skills

  • Income and expense management
  • Tenant and eviction laws
  • Policy administration
  • Daily operations oversight
  • Community repair reporting
  • Financial budgeting and reporting
  • Customer service
  • Interior renovations
  • Team Training

References

References available upon request.

Timeline

Community Manager

MG Properties Group
01.2021 - Current

Community Director

FPI Management
02.2019 - 01.2021

Assistant Community Director

FPI Management
09.2018 - 02.2019

Resident Services Manager

FPI Management
02.2018 - 09.2018

Leasing Consultant

FPI Management
09.2016 - 02.2018

High School Diploma -

Horizon Home School

Some college - Intro to Psychology, Children’s Music Development class

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Jenelle Rollins