Jenelle Scrivens
Land O' Lakes,FL
Summary
Highly experienced professional in guest services with a self-motivated and pleasant personality. Skilled in customer relations, recordkeeping, and problem-solving. Maintains a positive atmosphere through outgoing greetings and effective communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Professional
USAA
Tampa, FL
05.2023 - Current
- Assisted customers in selecting appropriate insurance policies and coverage levels to meet their needs.
- Maintain 100% for risk and compliance for six consecutive months.
- Currently Member Satisfaction Point of Contact for my team and helped to maintain team above 95% for 3 months consecutively.
- Provide detailed call solutions while minimizing transfers, escalations, and call backs.
Front Desk Receptionist
AdventHealth
Palm Coast , FL
05.2023 - 06.2024
- Assisted with scheduling, rescheduling and confirming appointments for patients.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from patients using a variety of payment methods as well as updating and collecting insurance information.
- Assisted in Printing labs and other documents for patients.
Office Assistant
Belle Terre Elementary
Palm Coast, FL
04.2022 - 05.2024
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained confidentiality regarding Students, and employee issues by handling confidential information and documentation with care.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Education
GED -
Daytona State College
Daytona Beach, FL04-2011
Some College (No Degree) - Insurance Adjuster
Florida State College At Jacksonville
Jacksonville, FLSkills
- Customer Service
- Customer Retention
- Administrative Support
- Time Management
Certification
· W493440 -2044 Personal Lines Agent/ 620 Adjuster All Lines
Timeline
Licensed Insurance Sales Professional
USAA
05.2023 - Current
Front Desk Receptionist
AdventHealth
05.2023 - 06.2024
Office Assistant
Belle Terre Elementary
04.2022 - 05.2024
· W493440 -2044 Personal Lines Agent/ 620 Adjuster All Lines
GED -
Daytona State College
Some College (No Degree) - Insurance Adjuster
Florida State College At Jacksonville
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