Jenelle Wallerson
Bowie,MD
Summary
A results-driven business professional with 9 years of experience enhancing operational efficiencies and providing exceptional customer service. Proven ability in strategic planning, stakeholder engagement, and project management. Strong analytical skills combined with a commitment to delivering high-quality outcomes.
Overview
15
15
years of professional experience
Work History
Guest Relations Specialist
Marriott International
01.2024 - Current
- Provided exceptional guest service by facilitating efficient check-in and check-out processes
- Resolved guest inquiries and concerns promptly, ensuring a positive experience
- Processed approximately 50-75 reservations, incoming calls, emails, and cancellations using the hotel's reservation system per day.
- Liaised effectively with housekeeping and maintenance teams to address guest needs promptly
- Coordinated with housekeeping and maintenance teams for guest needs
- Processed cash and credit transactions accurately.
- Maintained detailed records of guest preferences, enabling tailored experiences during future visits.
- Trained new team members on company standards, policies, and best practices to maintain consistent guest satisfaction levels.
Business Consultant
US State Department (Contractor)
08.2022 - 09.2023
- Offered strategic guidance and business planning recommendations to senior leadership, drawing from extensive industry expertise
- Supported 5 Project Managers with time tracking deliverables, managing resources according to project guidelines and reviewing requests for external clients
- Identified and assessed problem areas, offering well-founded solutions to address them
- Organized and prepared meeting invitations and agenda topics for Executive level Stakeholders
- Produced comprehensive documentation, reports, and deliverables to support project objectives
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Lead the preparation of meeting agendas, ensuring seamless coordination and execution
- Provided invaluable support in preparing and facilitating high-profile client leadership meetings
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Cultivated and supported robust relationships with government stakeholders to foster productive collaborations
- Collaborated with cross-functional teams to ensure seamless execution of complex projects while meeting all stakeholders'' expectations.
Senior Paralegal
Intelligence Federal; Consumer Financial Protection Bureau
12.2021 - 08.2022
- Directed and conducted comprehensive legal research, regulations, and legal articles in Westlaw
- Prepared informative presentations and merged vital information on cases for internal stakeholders
- Orchestrated the assembly of legal documents and meticulous case files
- Proofread legal documents and performed extensive legal research
- Coordinated conferences and generated concise synopsis memoranda to capture key outcomes
- Effectively liaised between multiple offices, streamlining the approval and signature processes for legal procedures
- Proficiently managed relationships between stakeholders to ensure persistence on case deadlines.
- Oversaw 6 paralegal staff focused on Litigation law.
Administrative Analyst
Leidos; HHS OIG-Exclusions Branch
11.2018 - 10.2020
- Lead the final review of documents to ensure distribution readiness
- Collaborated with management and supervisors to supply internal departmental support to increase efficiency, productivity, intel research and quality assurance
- Maintained an organized electronic filing system within the IRIS database, ensuring swift access to essential documents
- Distributed notices to individuals granting eligibility to take part as a provider in the federal health care program
- Review and verify documents for correspondence which help the flow forms and documents requested by Investigation Analyst
- Prepare and distribute notices excluding individuals and the proper health care agencies from federally funded health care programs
- Received, reviewed, and routed incoming mail to conduct case review processing by ensuring quality assurance is performed according to agency guidelines.
Legal Assistant
McCabe Weisberg Conway, LLP
06.2017 - 08.2018
- Prepared foreclosure pleadings notices, motions, affidavits, and final judgment packages
- Maintained office records and legal files by reviewing and prioritizing new foreclosure files
- Drafted and e-filed various notices, motions, orders, and legal memorandum
- Assumed responsibility for training and mentoring interns and new hires, imparting knowledge, and best practices to facilitate their growth
- Maintained communication with clients, borrowers, attorneys, and courts for daily status updates
- Ensured all stakeholders were adequately supported based on their needs.
Litigation Specialist
Goodell DeVries, Leech & Dann, LLP-DTI
11.2015 - 06.2017
- Supported over 85 attorneys and paralegals during the litigation process
- Coordinated legal documents by preparing discovery binders for approaching litigation; researched and located responsive information and identified relevant laws, judicial decisions, and legal articles
- Performed moderately complex legal research; synopsized transcripts of hearings and oral arguments for attorney use; reviewed case related materials
- Produced preliminary drafts of legal memoranda and correspondence, in addition to assisting in preparing draft legal documents
- Such as motions, briefs, memoranda of law, etc
- Provided valuable support to attorneys throughout all phases of litigation, ensuring seamless and efficient proceedings
- Established and promoted effective relationships with team members that foster compassion and integrity.
Student Automation Clerk (Office of the Chief Clerk)
US Department of Justice, Board of Immigration Appeals (BIA)
07.2009 - 05.2013
- Authored briefs, letters, and memorandum in response to Immigration Judge and Attorney conduct complaints for Senior Legal Advisors
- Conducted review and research of BIA decisions for proper citations to cases, regulations, statute, and other legal matters
- Proofread legal documents for spelling, punctuation, and adherence to appropriate legal document format
- Managed high volumes of incoming correspondence efficiently by utilizing an automated sorting system, expediting response times.
- Drafted summaries of the law, regulations, judicial decisions, pleadings, motions, and memoranda.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
M.B.A. Degree -
Trinity Washington University
Washington, D.C.B.A. Degree - Sociology
Morgan State University
Baltimore, MDSkills
- Presentation Skills
- Business Analysis
- Customer Service Management
- Policy analysis
- Meeting Coordination
- Data Collection
Technicalqualifications
- West Law
- PACER
- Lexis Nexis
- MS Office Suites (Word, Excel, SharePoint, Teams Power Point, and Access)
Clearance
Active Secret Clearance
Timeline
Guest Relations Specialist
Marriott International
01.2024 - Current
Business Consultant
US State Department (Contractor)
08.2022 - 09.2023
Senior Paralegal
Intelligence Federal; Consumer Financial Protection Bureau
12.2021 - 08.2022
Administrative Analyst
Leidos; HHS OIG-Exclusions Branch
11.2018 - 10.2020
Legal Assistant
McCabe Weisberg Conway, LLP
06.2017 - 08.2018
Litigation Specialist
Goodell DeVries, Leech & Dann, LLP-DTI
11.2015 - 06.2017
Student Automation Clerk (Office of the Chief Clerk)
US Department of Justice, Board of Immigration Appeals (BIA)
07.2009 - 05.2013
M.B.A. Degree -
Trinity Washington University
B.A. Degree - Sociology
Morgan State University