Jenelle Watkins
Venice
Overview
5
5
years of professional experience
Work History
Diagnostic Scheduler- Outside Orders
Rocky Mountain Cancer Centers
09.2024 - 10.2025
- Schedule and coordinate PET and CT imaging for oncology patients across multiple locations
- Communicate with patients to confirm appointments, provide preparation instructions, and address questions
- Collaborate with physicians, nurses, and technologists to maintain accurate and timely imaging schedules
- Review orders for accuracy and resolve discrepancies with referring providers
- Enter and update patient data in EMR/EHR systems with high accuracy
- Manage a high volume call queue with professionalism and empathy toward patients undergoing cancer treatment
- Maintain HIPAA compliance and protect patient confidentiality at all times
- Support imaging department efficiency through proactive scheduling and problem resolution.
Guest Services Associate
European Wax Center, LLC
07.2024 - 09.2024
- Greeted clients, managed check ins and check outs, and delivered a professional front desk experience
- Scheduled and confirmed waxing appointments through the center’s booking system
- Handled phone and in person inquiries, providing accurate service and product information, Processed payments, memberships, and retail product sales
- Supported estheticians by maintaining accurate client records and daily service flow
- Managed inventory, restocked products, and ensured cleanliness of the reception area
- Promoted customer loyalty programs and maintained a high client retention rate
- Resolved scheduling conflicts and customer concerns with professionalism and discretion
Receptionist, Call Center Supervisor, Cosmetic and Patient Care Coordinator
AboutSkin Dermatology and Derm Surgery, LLC
09.2022 - 02.2024
- Input data into job-related software for storage, retrieval, and archiving
- Collected payments for services and updated
- Protected confidential guest and business information
- Delivered reliable customer service to guests upon arrival.
- Fielded incoming telephone calls to answer questions, direct callers and take messages for staff
- Upkept the front of the office clean and orderly
- Remained calm, resourceful, and proactive while resolving complex issues
- Greeted, assisted and directed visitors with a professional attitude
- Verified guest payment and contact information
- Coordinated cosmetic consultations, treatment plans, and follow up visits for procedures such as injectables, lasers, and skincare services
- Educated guests on pre and post procedure care and recommended appropriate products and services
- Managed provider schedules to maximize efficiency and ensure balanced patient flow
- Handled a high volume of calls and patient inquires
- Processed payments, maintained patient accounts, and managed cosmetic sales and inventory
- Ensured HIPAA compliance and maintained strict patient confidentiality
- Collaborated with physicians, medical assistants, and administration staff to deliver high-quality patient care and customer service
- Scheduled medical, surgical, and cosmetic dermatology appointments across multiple providers and locations
- Supervised call center operations, trained and guided staff on scheduling protocols and patient communication
Loan Processor Assistant
Guild Mortgage, LLC
11.2020 - 05.2022
- Supported loan processors in preparing and reviewing mortgage application files for accuracy and completeness
- Collected, organized, and verified borrower documentation including income, asset, and credit information
- Communicated with loan officers, underwriters, and clients to obtain missing or updated documents
- Entered data into loan origination systems
- Reviewed disclosures and ensured compliance with company and federal lending regulations
- Tracked loan file progress and maintained status updates to meet funding deadlines
- Managed confidential financial data and maintained strict adherence to privacy and compliance standards
- Delivered prompt, professional service to clients and team members in a deadline driven environment
Education
B.A.S - Psychology, Communication Arts
Metropolitan State University of Denver
Denver, CO05.2020
Diploma - undefined
Chatfield Senior High School
Littleton, CO05.2015
Skills
- Communication (verbal and written)
- Active listening
- Professional phone etiquette
- Empathy and Compassion
- Customer and Client service
- Time management
- Organization and prioritization
- Attention to detail
- Problem-solving
- Critical Thinking
- Adaptability and flexibility
- Multitasking
- Team collaboration
- Dependability and reliability
- Accountability
- Confidentiality and discretion
- Conflict resolution
- Patience and professionalism
- Stress management
- Positive attitude
- Initiative and self- motivation
- Decision making
- Accuracy and thoroughness
- Relationship building
- Workflow awareness
- Task follow through
- Quick learning and trainability
- Data accuracy awareness
- Ethical judgement
- Supportive teamwork
- Stays calm under pressure
- Service-oriented mindset
Timeline
Diagnostic Scheduler- Outside Orders
Rocky Mountain Cancer Centers
09.2024 - 10.2025
Guest Services Associate
European Wax Center, LLC
07.2024 - 09.2024
Receptionist, Call Center Supervisor, Cosmetic and Patient Care Coordinator
AboutSkin Dermatology and Derm Surgery, LLC
09.2022 - 02.2024
Loan Processor Assistant
Guild Mortgage, LLC
11.2020 - 05.2022
B.A.S - Psychology, Communication Arts
Metropolitan State University of Denver
Diploma - undefined
Chatfield Senior High School