JENELYN GUERIN
LITTLETON,Co
Summary
I am seeking a position as a Retail Sales Representative
Overview
6
6
years of professional experience
Work History
Take-Out Server
Redlobster
02.2023 - Current
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Continuously updated knowledge of menu options, allergens, ingredients, and nutritional information to better assist customers with their selections.
- Maintained a professional demeanor under pressure while providing exceptional service even during peak times or challenging situations.
- Promoted new menu items or specials, driving sales growth for featured products or limited-time offers.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
- Ensured prompt delivery coordination with drivers, resulting in improved overall efficiency for take-out services.
- Increased repeat business through friendly interactions and prompt attention to special requests.
- Contributed to team success by assisting colleagues during busy periods or covering shifts as needed.
- Assisted in menu development by providing feedback on popular dishes and customer preferences.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
- Observed diners to respond to additional requests and determine when meal completed.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Barista
Starbucks
09.2018 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Shift Leader
Qdoba Eats
02.2019 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate in Hotel and Restaurant Management -
University of Southern Mindanao
04.2004
Secondary Education -
Old Damulog National High School
03.2000
Macapari Elementary School -
Macapari, Damulog, Bukidnon, Philippines
03.1996
Skills
- Customer service -internal & external
- Highly motivated and multi tasker
- Baking
- Cooking
- Cleaning
- Bilingual- Bisaya,Tagalog, English
Other Qualifications
Housekeeping National Certificate II, 05/31/16, 05/30/21
References
- JOSH DAVID GUERIN, Roofer, Colorado preferred roofing, 720-785-0640
- DANNIELLE THOMPSON, Office Manager, Sanborn & Associates, 303-667-4011
- ESPERANZA A. BERESFORD, Profesor, Baliuag Polytechnic College, +639063409216
Training
- 9th EdukCircle International Convention on Tourism and Hospitality, 09/24/16, Camp Aguinaldo, Quezon City
- Housekeeping Training, 03/04/16, 05/10/16, Asian Institute of Science and Technology, Baliuag, Bulacan
Timeline
Take-Out Server
Redlobster
02.2023 - Current
Shift Leader
Qdoba Eats
02.2019 - 11.2020
Barista
Starbucks
09.2018 - Current
Associate in Hotel and Restaurant Management -
University of Southern Mindanao
Secondary Education -
Old Damulog National High School
Macapari Elementary School -
Macapari, Damulog, Bukidnon, Philippines