JENELYN JACOBE

• Lead and supervise the billing department to ensure timely, accurate invoices and collections.
• Develop and implement billing policies, procedures, and systems to optimize efficiency.
• Manage account audits and ensure billing compliance with payer guidelines and regulations.
• Oversee training and mentoring of A/R staff, Authorization, Charge Entry, ensuring operational effectiveness.
• Resolve complex billing issues and customer complaints, maintaining client satisfaction.
• Coordinate with internal departments to ensure billing accuracy and timely reimbursements.
• Monitor revenue streams, track KPIs, and address discrepancies or underpayments.
• Recruited, hired, mentored and trained 17 staff on business procedures, policies, duties and customer care methods.

• Managed full-cycle billing and A/R for multiple insurance providers (Medicare, Humana, Cigna, Medicaid, etc.).
• Scrubbed and submitted claims, ensuring compliance with payer requirements using Greenway and TSI.
• Handled electronic and paper payments, posted denials, and initiated follow-ups within 48 hours.
• Processed refunds, patient payments, and setting up payment plans as needed.
• Investigated payer rejections and unpaid claims; coordinated with clearinghouses (TSI, Availity RCM) to resolve issues.
• Entered new insurance and provider data, verified payer numbers, and maintained system accuracy.
• Scanned, organized, and archived EOBs and financial documentation per monthly filing protocols.
• Provided daily support to A/R, Charge Entry, and Authorization teams, answering billing and insurance questions.
• Trained new A/R hires and spearheaded special projects, including Medicare secondary billing initiatives.

• Duties included but not limited to:
• Admitting and discharging patients who come to the inpatient unit for symptom management to control their level of pain or to expire in peace.
• Answering a multi-line phone system, and taking messages for the nurses, and patients. Worked with the doctors with signing IPOC, DNR, Charts, Transfers, and Discharges.

Answered phone calls and messages for 5-physician medical facility, scheduling appointments, and handling patient inquiries.