Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jenelyne Gonzalez

Brooklyn,NY

Summary

Compassionate and organized Front Desk Patient Coordinator experienced in patient scheduling, data entry, and insurance verification. Strong communication skills for interacting with patients, medical professionals, and insurance companies. Skilled in multitasking with attention to detail and confidentiality. Improved office workflow efficiency in previous role.

Overview

12
12
years of professional experience

Work History

Front Desk Patient Coordinator

Health Plus Management Services
Brooklyn, NY
02.2024 - Current
  • Created a welcoming environment for patients by promptly greeting them upon arrival.
  • Provided assistance to patients with questions regarding their accounts or bills.
  • Maintained an organized filing system of patient records, both electronically and hard copy.
  • Optimized appointment scheduling for patients through the use of nextgen
  • Generated daily statistical email reports upon conclusion of shift.
  • Ensured prompt and accurate check-ins for patients scheduled for physical, ESI, or EMG procedures utilizing NextGen system
  • Verified insurance coverage prior to scheduled appointments, informing patients of any out-of-pocket expenses that may be incurred during their visit.
  • Answered incoming calls in a professional manner, routing them to the appropriate department or personnel when necessary.
  • Resolved customer service inquiries in a timely manner while adhering to established policies and procedures.
  • Ensured HIPAA compliance by protecting patient privacy rights through proper handling of confidential information.
  • Performed basic administrative duties such as copying documents, faxing forms and preparing letters.
  • Conducted pre-appointment calls to verify customer attendance
  • Processed payments from patients via cash, check or credit card transactions.
  • Escorted patients to the medical room for doctor assessments.
  • Informed doctors about upcoming phone depositions and facilitated peer-to-peer communication.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
  • Ensured cleanliness and orderliness of work station.
  • Provided translation services for a doctor in medical settings

Retail Store Manager

NYC Thrift Store
Brooklyn, NY
07.2021 - 01.2024
  • Oversee day-to-day operations
  • Delivered exceptional customer service to ensure customer satisfaction and enhance shopping experiences.
  • Implemented strategies to increase sales by monitoring sales performance.
  • Ensured customer satisfaction through accurate utilization of POS system
  • Implemented clothing tagging system to streamline inventory management
  • Implemented effective visual merchandising techniques to enhance store aesthetics.
  • Provided responsive customer support for product queries
  • Regularly maintained and optimized Google Business profile to ensure optimum visibility.
  • - Responded to customer phone calls
    - Provided exceptional customer service over the phone
    - Assisted customers with inquiries and resolved any issues
  • Provided support to customers to enhance shopping experience
  • Ensured timely payment of all store bills

Welcome Team Member

New York Sports Club
Brooklyn, NY
02.2017 - 06.2020
  • Greeted customers and provided a friendly welcome to all visitors.
  • Managed incoming calls and inquiries from customers in a professional manner.
  • Resolved customer complaints in a timely manner by listening carefully to their feedback and offering solutions accordingly.
  • Provided assistance to customers with questions or concerns regarding products or services.
  • Consistently achieved on-time openings
  • Successfully retrieved outstanding payments through in-person interactions and telephone conversations
  • Maintained up-to-date records for gym members, efficiently checking them in and promptly updating their key fobs when necessary.
  • Ensured that clients were kept up-to-date with changes in gym equipment

Customer Service Representative/Cashier

Whole Food Market
Fairfield, CT
01.2016 - 01.2017
  • Excelling in providing top-notch customer service while conducting point-of-sale interactions
  • Demonstrated proficiency in accurately handling payment transactions while providing precise receipts and change.
  • Greeting customers warmly and professionally
  • Operating cash registers and point of sale system
  • Following store policies and procedures
  • Keeping the work area clean and organized
  • Provided prompt and efficient resolution to customer inquiries, ensuring outstanding levels of satisfaction.

Executive Administrative Assistant

Pride Powder Coating
Brooklyn, NY
09.2012 - 01.2016
  • Managed various forms of communication, including calls, emails, and correspondence
  • Maintained accurate and accessible record-keeping systems, both electronically and manually.
  • Generated invoices for executives and drafted memos.
  • Ensured accurate and timely processing of payroll
  • Addressed customer queries related to the company activities.
  • Managed procurement of office supplies, equipment, and materials

Education

High School Diploma -

Williamsburg High School For Architecture And Design
Brooklyn, NY
06-2013

Some College (No Degree) - Criminal Justice

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Appointment Scheduling
  • Insurance Verification
  • Medical Billing
  • Patient Registration
  • Insurance Practices
  • Patient Relations
  • Patient Flow Management
  • HIPAA Compliance
  • Attention to Detail

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Front Desk Patient Coordinator

Health Plus Management Services
02.2024 - Current

Retail Store Manager

NYC Thrift Store
07.2021 - 01.2024

Welcome Team Member

New York Sports Club
02.2017 - 06.2020

Customer Service Representative/Cashier

Whole Food Market
01.2016 - 01.2017

Executive Administrative Assistant

Pride Powder Coating
09.2012 - 01.2016

High School Diploma -

Williamsburg High School For Architecture And Design

Some College (No Degree) - Criminal Justice

Borough of Manhattan Community College of The City University of New York

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Jenelyne Gonzalez