JENERRA SYLVESTER

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Corresponded with clients through email, telephone or postal mail.
• Answered phone promptly and directed incoming calls to correct offices.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered and quickly redirected large volume of calls on central system.
• Received and routed business correspondence to correct departments and staff members.
• Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
• Executed billing tasks and recorded information in company databases.
• Used data entry skills to accurately document and input statements.
• Managed invoicing and payment processing operations.
• Responded to customer concerns and questions on daily basis.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.
• Organized patient records and database to facilitate information storage and retrieval.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

• Answered patient assistance calls, assessed needs and offered qualified support.
• Collected and transported specimens to prepare for lab testing.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
• Supported patient admissions, discharges and transfers to promote team productivity.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• On board new employees with training and new hire documentation.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
• Greeted large number of patients per day.
• Accomplished multiple tasks within established time frames.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Recorded inventory sales into organization's weekly income report.
• Approved regular payroll submissions for employees.
• Collected and authorized payments of guests.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Worked flexible schedule and extra shifts to meet business needs.
• Maximized performance by monitoring daily activities and mentoring team members.
• Completed inventory counts and ordered merchandise.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Cross-trained existing employees to maximize team agility and performance.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained cash drawer per shift.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Performed cash, card and check transactions to complete customer purchases.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained cash drawer.
• Reviewed weekly sales ads and monitored price changes.